Charli Espino

• Assisted customers with locating desired items, leading to increased sales and repeat business.
• Contributed to a positive work culture by consistently displaying a strong work ethic and collaborating well with colleagues on various tasks or projects.
• Operated cash registers accurately, balancing drawers at the end of each shift without discrepancies.
• Demonstrated strong problem-solving skills when faced with challenges such as out-of-stock situations or dealing with difficult customers.
• Maintained a clean and organized store environment for optimal customer shopping experience.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

• Collaborated with department heads to align training programs with organizational goals, ensuring relevancy and impact.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Customized leadership development programs for emerging leaders, preparing them for future managerial roles.
• Spearheaded adoption of new Learning Management System (LMS), enhancing efficiency of training delivery and tracking.
• Partnered with external experts to bring in fresh perspectives and specialized knowledge for advanced training workshops.
• Conducted thorough needs assessments to pinpoint specific training requirements, leading to more targeted and effective training solutions.

• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Reduced onboarding time for new hires through the development of effective orientation modules.
• Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
• Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback.
• Researched and obtained relevant course materials to achieve training objectives.
• Directed training programs and development paths for managers and supervisors.
• Conducted training courses and prepared videos for long-term use.

• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Identified skill gaps in workforce and addressed them through targeted training programs, resulting in more competent and versatile team.
• Enhanced team productivity by implementing innovative training strategies that catered to diverse learning styles.
• Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
• Partnered with local Air Education and Training Command (AETC) schoolhouse to bring in fresh perspectives and specialized knowledge for advanced training workshops.
• Directed training programs and development paths for personnel from new hire to management.
• Conducted orientation sessions and organized on-the-job training for new hires.

• Collaborated with Tier-2 maintenance teams to ensure seamless integration of new systems into existing infrastructure.
• Advanced system security, conducting regular vulnerability assessments and enforcing strict access controls.
• Facilitated user training sessions on new software applications, boosting productivity and efficiency across teams.
• Fostered secure computing environment, implementing end-user security awareness programs and regular security audits.
• Maintained high uptime rates for clients by diligently monitoring system performance and troubleshooting issues.
• Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
• Improved system reliability, conducting thorough testing and validation of hardware and software components before returning equipment to service.
• Acted as a reliable point of contact for all IT-related matters, effectively resolving technical issues to maintain overall system stability and functionality.
• Championed internal training programs aimed at boosting staff proficiency in core system competencies, fostering an environment conducive for continuous learning.
• Reduced system downtime, implementing proactive maintenance schedules and rapid response protocols.
• Conducted routine maintenance tasks to prolong the lifespan of hardware components and minimize repair costs.
• Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.
• Streamlined asset management, overhauling centralized database for tracking and managing hardware, tool, and test equipment inventories.

• Supported Air Traffic Control operations using troubleshooting and root cause analysis to resolve issues, mitigating system outages and maintaining 100% system uptime.
• Implemented robust disaster recovery plans, safeguarding essential data and ensuring business continuity during unforeseen events.
• Facilitated seamless system migration to next-gen equipment with minimal downtime, meticulously planning and executing according to project timelines.
• Used test equipment, to include power meters, network analyzers, multimeters, oscilloscopes, readings and circuit analysis.
• Ensured compliance with industry regulations by meticulously documenting system changes and maintaining audit trails.
• Installed and wired system devices using standard product setup and electrical knowledge.
• Completed daily documentation in maintenance data system to record completed jobs and preventative maintenance for historic data and trend analysis.
• Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.

• Coordinated with partner bases to verify maintenance and service needs and develop effective and practical solutions in support of planned mission operations and exercises.
• Accomplished multiple tasks within established timeframes.
• Achieved departmental goals by developing and executing strategic plans and performance metrics, providing weekly brief inputs to combatant commander and briefing local command daily.
• Discharged comprehensive risk management plan, minimizing potential disruptions to joint theater operations.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.

Relevant Coursework:

• Digital Airport Surveillance Radar (DASR) Maintenance Course; Oct 2015
• Fiber Optic Cable Installation, Splicing, and Maintenance; Jun 2016
• Standard Terminal Automation Replacement System (STARS) Maintenance Course; Nov 2016
• High Reliability Soldering and Connections; Mar 2018
• Principles of Instruction; Jul 2022

Professional Development:

• Airman Leadership School; Feb 2016, Academic Achievement Award
• Noncommissioned Officer Academy; Aug 2021
• 3F2 Base Functional Manager and Base Training Manager Course; Nov 2022