Charli Ingram
Thompson's Station,TN
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a sales-based role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Excited to increases profits and guest satisfaction levels.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Carrabba's Restaurant
Cool Springs, TN
09.2023 - Current
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Provided exceptional service to high volume of daily customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Answered questions about menu selections and made recommendations when requested.
Administrative Support
Medcycle Management
Brentwood , TN
08.2023 - Current
- Responsible for Outgoing patient correspondence
- Streamlined the operational efficiencies for outgoing correspondence
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lead Waitstaff
Hwy 55 Burgers Shakes & Fries
Spring Hill, TN
09.2020 - 07.2023
- Evaluated employee performance during shift evaluations and provided constructive feedback as needed.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Established standards for personnel performance and customer service.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Collected cash sales from employees to properly tip each server after shift.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Associate of Science - Business Economics
Western Kentucky University
Bowling Green, KY05-2027
Skills
- Professional Appearance
- Salesmanship
- Check Payment Processing
- Liquor, Wine, and Food Service
- Effective Customer Upselling
- Sales Expertise
Certification
- State of Tennessee Alcoholic Beverage Commission Permit
Languages
English
Professional
Timeline
Wait Staff Member
Carrabba's Restaurant
09.2023 - Current
Administrative Support
Medcycle Management
08.2023 - Current
Lead Waitstaff
Hwy 55 Burgers Shakes & Fries
09.2020 - 07.2023
Associate of Science - Business Economics
Western Kentucky University
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