Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Charli Jones

Fort Eustis

Summary

Experienced with providing top-notch service in dynamic and busy settings. Utilizes strong interpersonal skills to engage with guests and ensure memorable experiences. Maintains efficiency and composure under pressure while working collaboratively with team members.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cocktail Waitress/Server

Hard Rock Hotel and Casino - Hard Rock Live-Catoosa, OK
Catoosa, OK
01.2025 - 12.2025
  • Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction.
  • Maintained extensive knowledge of cocktail menu and drink specials to enhance guest experiences.
  • Handled cash transactions accurately, ensuring compliance with financial protocols and procedures.
  • Assisted in training new staff on service standards and operational procedures for optimal performance.

UPS Customer Service

UPS-Broken Arrow, OK
Broken Arrow, OK
07.2023 - 12.2024
  • Coordinated incoming and outgoing shipments, ensuring accurate documentation and compliance with regulations.
  • Operated warehouse management systems to track inventory levels and streamline shipping processes.
  • Inspected received goods for damage or discrepancies, resolving issues promptly to maintain quality standards.
  • Trained new staff on shipping protocols and safety procedures to enhance team performance.

Carhop/Cook

Sonic Drive-In-Broken Arrow, OK
Broken Arrow, OK
02.2023 - 06.2023
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Engaged with customers, addressing concerns and ensuring satisfaction with services provided.
  • Monitored inventory levels of supplies, reporting shortages to management promptly.
  • Maintained cleanliness and organization of drive-in area to enhance customer experience.

Education

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
05-2025

Skills

  • Serving - Serving experience (1-2 years)
  • Stock organizing
  • POS systems
  • Customer service
  • Menu item upselling
  • Sales - Sales experience (1-2 years)
  • Strong multitasking
  • Cash handling
  • Alcohol awareness
  • Menu memorization
  • High volume dining
  • Energy and enthusiasm

Certification

  • ServSafe Alcohol Certification
  • Oklahoma ABLE Commission License - Alcohol Beverage Employee License

Timeline

Cocktail Waitress/Server

Hard Rock Hotel and Casino - Hard Rock Live-Catoosa, OK
01.2025 - 12.2025

UPS Customer Service

UPS-Broken Arrow, OK
07.2023 - 12.2024

Carhop/Cook

Sonic Drive-In-Broken Arrow, OK
02.2023 - 06.2023

High School Diploma -

Broken Arrow High School