Charlie Burns
Trussville,AL
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level foreign language tutoring position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Line Cook
Newk's Eatery
Tuscaloosa, AL
03.2024 - Current
- Prepared high-quality meals following standardized recipes and presentation guidelines.
- Upheld kitchen cleanliness and safety standards during each shift.
- Collaborated with team members to optimize workflow during peak service hours.
- Assisted in training new staff on food preparation techniques and equipment usage.
- Adapted quickly to changing menu items and special requests from customers.
- Implemented process improvements that enhanced kitchen efficiency and reduced preparation times.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Customer Service Cashier
Full Moon BBQ
Trussville, AL
04.2022 - 08.2023
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of front counter and dining area.
- Collaborated with team members to ensure smooth service during peak hours.
- Educated customers on menu items and promoted specials effectively.
- Managed inventory by restocking supplies as needed throughout shifts.
- Trained new staff on cashier procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Met customer service goals and exceeded customer expectations.
Education
No Degree - Spanish, Hispanic And Lusophone Cultural Studies
University of Alabama
Tuscaloosa, AL05-2027
High School Diploma -
Hewitt-Trussville High School
Trussville05-2023
Skills
- Time management
- Attention to detail
- Highly motivated
- Professional attitude
- Reliable and trustworthy
- Problem-solving
- Effective communicator
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Limited Working
French
Elementary
Interests
I have a very fond passion for and interest in learning and teaching foreign languages, learning more about different cultures around the world, and traveling
Timeline
Line Cook
Newk's Eatery
03.2024 - Current
Customer Service Cashier
Full Moon BBQ
04.2022 - 08.2023
No Degree - Spanish, Hispanic And Lusophone Cultural Studies
University of Alabama
High School Diploma -
Hewitt-Trussville High School