CHARLIE CALDEO
Murray,Utah
Summary
Achieved high levels of customer satisfaction through proactive service support.,Reduced risks to guests and employees by enforcing safety guidelines.,Resolved safety concerns swiftly, fostering a secure environment for all.
Overview
14
14
years of professional experience
Work History
Frontier Airlines Costumer Service Agent
Unifi Services
Salt Lake City, UT
01.2026 - Current
- Checked in passengers for flights.
- Pushed flights to depart on schedule.
- Supported gate and counter operations.
- Assisted pilots and flight attendants with their needs.
- Resolved customer inquiries using effective communication and problem-solving skills.
- Managed high call volumes while upholding service quality standards.
- Trained new customer service representatives on company protocols and system navigation.
- Streamlined processes for complaint resolution to improve customer satisfaction.
Executive Housekeeper
AC Hotel By Marriott, Ensign Hospitality
Park City, UT
05.2024 - 12.2025
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
Restaurant Floor Supervisor
OHM Concessions
Salt Lake City, UT
10.2020 - 05.2024
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Improved employee retention rates by providing ongoing support, coaching, and constructive feedback to foster professional growth.
Executive Housekeeper
Hyatt Place Salt Lake City Airport, Aimbridge Hospitality
52 N Tommy Thompson Salt Lake City, Utah 84116
12.2020 - 01.2023
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Executive Housekeeper
Hotel RL, Aimbridge Hospitality
161 W 600 S Salt Lake City, Utah 84101
07.2019 - 12.2020
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Streamlined weekly cleaning schedule for 30 employees.
Housekeeping Supervisor
Hilton Salt Lake City Center
255 W Temple Salt Lake City, Utah 84101
03.2019 - 07.2019
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
Housekeeping Manager
Hilton Minneapolis
1001 S Marquette Ave. Minneapolis, Minnesota 55403
02.2017 - 03.2019
- Managed staff of 50 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
Room Service Server
Omni La Mansion Del Rio Hotel
112 College St. San Antonio, Texas 78205
05.2016 - 12.2016
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Guest Services Associate
Sorrel River Ranch Resort and Spa
Moab, Utah 84532
01.2016 - 04.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Room Attendant
Red Lion Hotel Downtown Salt Lake
161 W 600 S Salt Lake City, Utah 84101
11.2012 - 11.2015
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Bachelor of Science - Hotel and Restaurant Management
Centro Escolar University
Makati, Philippines, Philippines04.2011
Skills
- Assisted in achieving guest satisfaction through attentive service delivery
- Supported customer service initiatives to enhance client experiences
- Maintained compliance with health standards to promote safety for guests and staff
- Aided in upholding high customer service standards across all interactions
- Contributed to the safety of guests and employees through vigilant practices
- Participated in cleaning guest rooms and public spaces to ensure cleanliness
Timeline
Frontier Airlines Costumer Service Agent
Unifi Services
01.2026 - Current
Executive Housekeeper
AC Hotel By Marriott, Ensign Hospitality
05.2024 - 12.2025
Executive Housekeeper
Hyatt Place Salt Lake City Airport, Aimbridge Hospitality
12.2020 - 01.2023
Restaurant Floor Supervisor
OHM Concessions
10.2020 - 05.2024
Executive Housekeeper
Hotel RL, Aimbridge Hospitality
07.2019 - 12.2020
Housekeeping Supervisor
Hilton Salt Lake City Center
03.2019 - 07.2019
Housekeeping Manager
Hilton Minneapolis
02.2017 - 03.2019
Room Service Server
Omni La Mansion Del Rio Hotel
05.2016 - 12.2016
Guest Services Associate
Sorrel River Ranch Resort and Spa
01.2016 - 04.2016
Room Attendant
Red Lion Hotel Downtown Salt Lake
11.2012 - 11.2015
Bachelor of Science - Hotel and Restaurant Management
Centro Escolar University