Charlie Calderon
CHARLOTTE,NC
Summary
In IT Support Technician positions, I excel in diagnosing and resolving technical issues, adept at providing remote support, and committed to delivering exceptional customer service. My expertise extends to hardware and software troubleshooting, ensuring seamless operations for end-users. With a background as a Computer Builder & Tech Support specialist, I possess a comprehensive understanding of assembling, configuring, and troubleshooting computer systems. I prioritize reliability and performance, ensuring that clients and end-users receive optimal solutions tailored to their needs. In the realm of Logistics, I bring strong organizational skills and meticulous attention to detail. My experience encompasses inventory management, shipping coordination, and process optimization, contributing to streamlined operations and cost savings.
Overview
5
5
years of professional experience
Work History
IT Support Technician (WHF)
Onesupport(Google)
Charlotte, NC
07.2023 - Current
- Technical Troubleshooting: Proficient in diagnosing and resolving technical issues related to hardware, software, networks, and peripherals.
- Hardware and Software Expertise: Demonstrated knowledge of computer hardware components, operating systems (e.g., Windows, macOS, Linux), and software applications.
- Customer Service Excellence: Proven track record of delivering exceptional customer service, with strong communication skills and the ability to assist users of varying technical proficiency levels.
- Remote Support Skills: Skilled in providing remote support using phone, email, and remote desktop tools to troubleshoot and resolve technical issues efficiently.
- Documentation and Reporting: Experienced in maintaining detailed documentation of technical issues, troubleshooting steps, and solutions for future reference and knowledge sharing.
- Time Management and Prioritization: Effective at managing multiple tasks and priorities simultaneously, with a focus on meeting deadlines and addressing critical issues promptly.
- Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify root causes, evaluate alternative solutions, and implement effective fixes or workarounds.
- Adaptability and Continuous Learning: Proactive in staying updated with the latest technologies, trends, and industry developments, with a demonstrated ability to adapt to change and learn new skills quickly.
Computer Builder & Tech Support
Self Employed
CHARLOTTE, NC
01.2021 - 06.2023
- Hardware Assembly and Component Installation: I learned how to assemble computer hardware components, including attaching the motherboard, installing the CPU and RAM, connecting storage drives and peripherals, and managing cable routing for optimal airflow and organization.
- Operating System Installation and Configuration: I acquired skills in installing and configuring various operating systems, such as Windows, macOS, and Linux. This includes partitioning drives, setting up user accounts, installing drivers, and troubleshooting installation issues.
- Diagnosing and Resolving Hardware and Software Issues: I developed the ability to diagnose hardware and software problems by utilizing diagnostic tools, running tests, and analyzing error logs. I also gained experience in resolving issues through hardware replacements, driver updates, system restores, and software
troubleshooting techniques. - Network Setup and Troubleshooting: I learned how to set up and configure home or office networks, including wired and wireless connections, routers, switches, and network security settings. Additionally, I gained proficiency in troubleshooting network-related problems, such as connectivity issues and IP conflicts.
- Customer Service and Communication: I honed my customer service skills by effectively communicating with clients or end-users, actively listening to their concerns, and providing clear and understandable explanations of technical concepts. I also learned to manage expectations, handle difficult situations, and ensure customer satisfaction throughout the computer building and tech support process.
Logistics Associate
Harbor Freight
Charlotte, NC
06.2021 - 12.2021
- Audited and approved weekly invoices for customer accounts to facilitate accurate billing.
- Dispatched information to service providers to schedule freight movement. Loaded, unloaded, moved, and sorted materials to keep items flowing to the correct locations.
- Checked items into the computer system, printed labels, and directed them to storage locations.
- Obtained and coordinated materials required to meet contract objectives.
Sales Associate
T-Mobile
Charlotte, NC
02.2019 - 12.2020
- Maintained organized, presentable merchandise to drive continuous sales.
- Tracked stock using company inventory management software.
Maintained records related to sales, returns and inventory availability. - Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Delivered a high level of assistance by locating products and checking the store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for the sales floor by pricing or tagging.
Education
High School Diploma -
Charlotte Engineering Early College(UNCC)
Charlotte, NC05-2020
Skills
- Cost Control
- Equipment Repair
- Operations Monitoring
- System Troubleshooting
- Computer Skills
- Effective Time Management
- Fast Learner
- Ability to Work Under Pressure
- Shipment processing
- Network Understanding
- System Installation
Timeline
IT Support Technician (WHF)
Onesupport(Google)
07.2023 - Current
Logistics Associate
Harbor Freight
06.2021 - 12.2021
Computer Builder & Tech Support
Self Employed
01.2021 - 06.2023
Sales Associate
T-Mobile
02.2019 - 12.2020
High School Diploma -
Charlotte Engineering Early College(UNCC)
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