Hi, I’m
John Madrid
Colorado Springs,CO
Summary
Information Systems Planning: Skilled in planning and executing information systems projects, aligning with customer needs and resource analysis. - IT Hardware/Software Assessment: Proficient in evaluating IT solutions for effectiveness and cost-efficiency, with direct experience in system implementation. - Systems Acquisition Management: Experienced in managing all phases of IT system acquisition, including requirements analysis, vendor evaluation, and contract management. - Project Oversight: Adept at leading management information system projects, customizing technology to meet user requirements. - Special Project Leadership: Proved ability in leading special projects, preparing comprehensive reports. - Continuous Professional Development: Committed to staying knowledgeable of emerging trends and technologies in the IT field. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
16
years of professional experience
Work History
Colorado Technical University
Network and IT Support Technician
01.2022 - Current
Job overview
- Provides first-level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem-solving processes
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation, and closure
- Recommended procedure modifications or improvements
- Preserve and grow knowledge of help desk procedures, products, and services.
Ft. Carson Military Installation
ECC Dispatcher
01.2020 - 01.2022
Job overview
- Managed emergency communication systems and coordinated responses for critical situations
- Ensured reliable operation and maintenance of network communications.
Northern Arizona VA Health Care System
Security Assistant/Dispatcher
01.2019 - 01.2020
Job overview
- Managed security protocols and dispatch operations efficiently
- Coordinated network communications and supported system integrity.
Northern Arizona VA Health Care System
Trainer Supply / Daytime EMS Work Leader
01.2018 - 01.2019
Job overview
- Conducted training sessions and managed emergency medical services operations
- Oversaw network-based planning and supply management systems.
Camp Pendleton Naval Hospital
Environmental Management
01.2015 - 01.2018
Job overview
- Managed environmental projects, incorporating network tools for efficient data management and reporting.
Yuma Pest and Termite Systems
Sales / Technician
01.2014 - 01.2015
Job overview
- Provided technical support and sales services, using networked systems for client management and communication.
U.S. Marine Corps
Tactical Air Traffic Controller / System Configuration
01.2008 - 01.2013
Job overview
- Managed air traffic control systems and network configurations, ensuring best operation efficiency and security.
Education
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science in Information Technology
01.2024
University Overview
- Relevant Coursework: Computer Networks and Communications, Principles of Network Security, Information Technology Architectures, Client/Server System and Network Administration, Network Infrastructure Administration, Disaster Recovery, Systems Analysis, Design, and Integration, Business Intelligence
- GPA: 3.5/4.0
Skills
- Network Management
- Emergency Response Coordination
- Technical Training
- Data Management
- Air Traffic System Configuration
- Sales & Client Relations
- Project Management
- Network Administration
- Disaster Recovery
- Systems Integration
- Adaptability
- Problem-Solving
- Effective Communication
- System Troubleshooting
- Customer Service
- Equipment Maintenance
- Issue Analysis
- Operations Monitoring
- User Training
- Component Replacement
- OSHA Compliance
- Cost Control
- System Installation
- Documentation And Reporting
- System Tests
- Routine Inspections
- Issue Resolution
- Tech-Savvy
- Program Support
- Power Tools and Equipment
- Instrument Calibration
- Customer interaction
- Mechanical Aptitude
- Information tracking
- Preventive Maintenance
- Computer-assisted diagnostics
- Team Training
- Performance Improvement
- Mechanical Knowledge
- Document Preparation
- Software configuration
- Minor Carpentry
- Safety Equipment
- Multitasking and Organization
- Staff education and training
- Repair services
- Deadline-oriented
- Risk Mitigation
- Attention to Detail
- Customer rapport
- Tool retrieval
- System diagnostics
- Written/Verbal Communication
- Troubleshooting
- Operation Monitoring
- Relationship Building
- Schematic reading
- Work Planning and Prioritization
- Product Inspections
- Installation and Repair
- Maintenance and repairs
- Works Well Under Pressure
- Equipment Troubleshooting
- System repairs
- Decision-Making
- Diagnostics and troubleshooting
- Tool Installation and Alignment
- Multitasking
- Component Repairs
- Equipment Installation
References
Available upon request
Timeline
Network and IT Support Technician
Colorado Technical University
01.2022 - Current
ECC Dispatcher
Ft. Carson Military Installation
01.2020 - 01.2022
Security Assistant/Dispatcher
Northern Arizona VA Health Care System
01.2019 - 01.2020
Trainer Supply / Daytime EMS Work Leader
Northern Arizona VA Health Care System
01.2018 - 01.2019
Environmental Management
Camp Pendleton Naval Hospital
01.2015 - 01.2018
Sales / Technician
Yuma Pest and Termite Systems
01.2014 - 01.2015
Tactical Air Traffic Controller / System Configuration
U.S. Marine Corps
01.2008 - 01.2013
Colorado Technical University
Bachelor of Science in Information Technology