Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DENNIS BEMPONG

Pawtucket,RI

Summary

Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.

Overview

12
12
years of professional experience

Work History

IT SUPPORT/NETWORK OFFICER

INNORIK GHANA LIMITED
08.2021 - 05.2024
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
  • Changing configurations, settings and permissions to fix computer issues
  • Generating sign ins for new hires during the onboarding process
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Support the roll-out of new applications
  • Keeping computer systems running smoothly and ensure users get the maximum benefit from them
  • Repairing hardware and peripherals
  • Design and install well-functioning computer networks, connections and cabling
  • Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
  • Test and configure software and maintain and repair hardware and peripheral devices
  • Evaluate network performance and find ways of improvement
  • Organize and schedule upgrades and maintenance without deterring others from completing their own work
  • Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
  • Explore LAN infrastructure and detect actual or potential problems
  • Conducting IT-related training sessions for staff

WORDPRESS WEB DEVELOPER AND IT SUPPORT OFFICER

BRILLIANT TECHNOLOGY CONSULTS
01.2021 - 07.2021
  • Designing and implementing new features and functionality
  • Ensuring high-performance and availability, and managing all technical aspects of the CMS
  • Helping formulate an effective, responsive design and turning it into a working theme and plugin
  • Establishing and guiding the website’s architecture
  • Collaborating with clients to design websites and their functions
  • Developing the front-end of the website
  • Planning and creating the website architecture
  • Managing back-end tasks like database and server integration
  • Testing and troubleshooting the website
  • Analyzing live website performance
  • Maintaining website security and compliance
  • Researching technical specifications of a project based on client inputs
  • Training and leading a team of developers
  • Ensuring the overall quality of a project
  • Build client websites with WordPress
  • Help shape IT strategic vision and drive key departmental objectives
  • Implementing Search Engine Optimization (SEO) on client’s websites
  • Planning and undertaking scheduled maintenance upgrades
  • Installing and configuring computer hardware, software, systems, networks, printers, scanners
  • Investigating, diagnosing and solving computer software and hardware faults
  • Monitoring and maintaining computer systems and networks; talking staff/clients through a series of actions, either face to face or over the telephone

ICT TEACHER / IT SUPPORT (VOLUNTARY)

ABETIFI PRESBYTARIAN SENIOR HIGH SCHOOL
04.2020 - 12.2020
  • Ensuring high-performance and availability, and managing all ICT gadgets in the school
  • Typing of examination questions and generating termly reports
  • Help shape IT strategic vision and drive key departmental objectives
  • Installing and upgrading both application and system software to suit the learning environment

ICT ADMINSTRATOR

KUSHITES INTERNATIONAL SCHOOL
01.2019 - 03.2020
  • Run daily checks on the computers in the ICT laboratory to ensure they are always working under good conditions
  • Troubleshooting the school’s Local Area Network to ensure maximum stability
  • Typing of examination questions and generating termly reports
  • Installing and upgrading both application and system software to suit the learning environment
  • Servicing computers in all offices and ICT laboratory to ensure good working conditions
  • Installing and configuring computer hardware, software, systems, networks, printers, scanners
  • Troubleshooting computer hardware and software problems

ICT TUTOR

FLAGSTAFF HOUSE BASIC SCHOOL
09.2016 - 10.2018
  • Assist in teaching ICT from JHS 1 through JHS 3
  • Run daily checks on the computes in the ICT laboratory to ensure they are always working under good conditions
  • Repairing computer equipment and replacing parts
  • Installing and upgrading both application and system software to suit the learning environment
  • Troubleshooting computer hardware and software problems
  • Teach Scratch (coding for beginners’ application)
  • Assist in office secretarial duties
  • Providing IT assistance to teaching and non-teaching staff

ICT TUTOR (NATIONAL SERVICE)

FLAGSTAFF HOUSE BASIC SCHOOL
09.2015 - 09.2016
  • Teach ICT from basic 1 through basic 6
  • Assist in teaching ICT from JHS 1 through JHS 3
  • Run daily checks on the computes in the ICT laboratory to ensure they are always working under good conditions
  • Installing and upgrading both application and system software to suit the learning environment
  • Troubleshooting computer hardware and software problems
  • Assist in office secretarial duties
  • Providing IT assistance to teaching and non-teaching staff

INTERNSHIP

IT MICE COMPANY LIMITED
06.2012 - 08.2013
  • Installation of network infrastructures
  • Troubleshoot and repair computer hardware
  • Computer hardware servicing
  • Network administration and management
  • Installation of computer software
  • Setting up new users’ accounts and profiles and dealing with password issues
  • Installing and configuring computer hardware, software, systems, networks, printers, scanners
  • Providing IT assistance to staff and customers

Education

POST-GRADUATE DIPLOMA - EDUCATION

UNIVERSITY OF EDUCATION
01.2018

BSC - COMPUTER SCIENCE ENGINEERING

UNIVERSITY OF MINES AND TECHNOLOGY
01.2015

NETWORK MANAGEMENT AND ENGINEERING - CERTIFICATE

UNIVERSITY OF MINES AND TECHNOLOGY
01.2012

GENERAL SCIENCE - WASSCE

WESLEY GRAMMAR SENIOR HIGH SCHOOL
01.2011

Skills

  • Microsoft Office Expert
  • Network Management
  • Internet use expert
  • Hardware troubleshooting
  • Software troubleshooting
  • Hardware Installations
  • Software Installations
  • WordPress Web Design
  • Software installation and Management
  • Information Technology
  • Documentation
  • Network Administration
  • Hardware
  • Microsoft Windows
  • Technical
  • Active Directory
  • Help Desk Support
  • Troubleshooting
  • Work coordination
  • Report writing
  • Strategic planning
  • Innovation and creativity

Languages

English
Full Professional

Timeline

IT SUPPORT/NETWORK OFFICER

INNORIK GHANA LIMITED
08.2021 - 05.2024

WORDPRESS WEB DEVELOPER AND IT SUPPORT OFFICER

BRILLIANT TECHNOLOGY CONSULTS
01.2021 - 07.2021

ICT TEACHER / IT SUPPORT (VOLUNTARY)

ABETIFI PRESBYTARIAN SENIOR HIGH SCHOOL
04.2020 - 12.2020

ICT ADMINSTRATOR

KUSHITES INTERNATIONAL SCHOOL
01.2019 - 03.2020

ICT TUTOR

FLAGSTAFF HOUSE BASIC SCHOOL
09.2016 - 10.2018

ICT TUTOR (NATIONAL SERVICE)

FLAGSTAFF HOUSE BASIC SCHOOL
09.2015 - 09.2016

INTERNSHIP

IT MICE COMPANY LIMITED
06.2012 - 08.2013

BSC - COMPUTER SCIENCE ENGINEERING

UNIVERSITY OF MINES AND TECHNOLOGY

NETWORK MANAGEMENT AND ENGINEERING - CERTIFICATE

UNIVERSITY OF MINES AND TECHNOLOGY

GENERAL SCIENCE - WASSCE

WESLEY GRAMMAR SENIOR HIGH SCHOOL

POST-GRADUATE DIPLOMA - EDUCATION

UNIVERSITY OF EDUCATION
DENNIS BEMPONG