Charlie Diaz
East Palo Alto,US
Summary
Customer service expert with extensive retail management experience. Proven ability to create impactful narratives that engage audiences and strengthen community connections. Skilled videographer and photographer, adept at producing compelling content and implementing marketing strategies to boost brand visibility.
Overview
8
8
years of professional experience
Work History
Social Media Manager
Montes Drywall Experts
12.2025 - Current
- Created and implemented engaging social media content strategy for Montes Drywall Experts' platforms, enhancing audience interaction.
- Tracked and analyzed trends in drywall industry, adapting content and strategy to align with market demands.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Oversaw daily operations of all assigned social media accounts, ensuring consistent brand messaging and presence.
Sports Videographer
Mountain View Volleyball Club
Mountain View, California
09.2025 - Current
- Edited and compiled game highlights for team promotions and social media sharing.
- Captured high-quality video footage during volleyball matches and training sessions.
- Developed creative concepts for video content to enhance team visibility online.
- Managed video equipment setup and maintenance for optimal performance during events.
Supervisor/Sales Associate
Uniqlo
Hillsdale
06.2022 - Current
- Appointed as manager on duty while overlooking store operation and making sure stations ran successfully while upholding company standards.
- Demonstrated exceptional customer service by actively engaging with shoppers, providing product information, and resolving inquiries to ensure customer satisfaction.
- Collaborated with team members to achieve sales targets, contributing to a positive and cohesive work environment.
Videographer/Photographer
Freelance
Palo Alto
01.2018 - Current
- Produced professional promotional video for exclusive collision repair in San Leandro, CA, increasing viewer engagement on social media.
- Conceptualized, filmed, and edited vibrant event video for Filoli Historic House and Garden's Lunar New Year celebration, enhancing visitor attraction for future programs.
- Created intimate cinematic wedding films and photos at San Francisco City Hall, preserving special moments with sensitivity and precision.
- Executed in-depth post-production with advanced color correction, sound design, and motion graphics to elevate visual outcomes.
Specialist
Apple
10.2024 - 01.2025
- Guided customers through the setup and configuration of Apple devices, ensuring seamless onboarding and functionality across all products and services.
- Offered expert technical support, resolving issues efficiently and empowering users with knowledge and confidence in their technology.
- Promoted AppleCare and other premium services, consistently exceeding sales targets while fostering trust and long-term customer relationships.
- Maintained up-to-date product knowledge by staying informed on the latest Apple releases, features, and ecosystem advancements.
- Served as a reliable resource for customers by providing accurate, relevant information and support across a range of Apple devices and services.
Landscaper
Diaz Landscaping
Palo Alto
01.2022 - 07.2024
- Cleaned yards using landscaping equipment (lawnmower, leaf blower, hedge trimmer, etc.).
- Constructed fences.
- Maintained gardens.
- Executed landscape design projects, enhancing property aesthetics and significantly boosting client satisfaction.
Screening Associate
Meta
Menlo Park
06.2021 - 10.2021
- Provided temperature checks for Facebook employees.
- Provided masks, directions, and covid test kits.
Education
Bachelors - Cinema
San Francisco State University
San Francisco, CA05-2024
High School -
Menlo Atherton High School
Atherton, CA06-2019
High School -
Eastside College Preparatory High School
East Palo Alto, CA08-2017
Skills
- Videography and photography
- Adobe Lightroom proficiency
- Video and photo editing
- Storyboarding and color grading
- Sound editing techniques
- Event and product photography
- Marketing strategies
- Sales expertise
- Customer service excellence
- Inventory management skills
Languages
- Spanish
- English
- Spanish
Additional Information - Honors Awards
- Dean's List at San Francisco State University
- College Track and AVID at Menlo Atherton High School
Links - Website
https://www.diazshotz.com/
Websites
Timeline
Social Media Manager
Montes Drywall Experts
12.2025 - Current
Sports Videographer
Mountain View Volleyball Club
09.2025 - Current
Specialist
Apple
10.2024 - 01.2025
Supervisor/Sales Associate
Uniqlo
06.2022 - Current
Landscaper
Diaz Landscaping
01.2022 - 07.2024
Screening Associate
Meta
06.2021 - 10.2021
Videographer/Photographer
Freelance
01.2018 - Current
Bachelors - Cinema
San Francisco State University
High School -
Menlo Atherton High School
High School -
Eastside College Preparatory High School