Charlie Ernst
Boone,NC
Summary
Responsible and reliable sales associate well-versed in processing sales transactions with POS systems. Adds immediate value to operations by leveraging in-depth knowledge of bakery operations and customer service expertise to positively impact sales and business reputation.
Overview
7
7
years of professional experience
Work History
Bakery Worker
Northern Lights Bakery
Corolla, NC
04.2023 - Current
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Operated cash registers accurately when ringing up customers' purchases.
- Answered store and merchandise questions and led customers to wanted items.
Sales Associate
Candy and Corks
Duck, NC
09.2022 - Current
- Restocked shelves as needed to ensure sufficient inventory levels.
- Sold various products by explaining unique features and educating customers on proper usage and pairings.
- Bagged and packaged purchases and wrapped gifts.
Cleaner
Self-employed
Southern Shores, NC
04.2017 - Current
- Cleaned homes following specific and detailed protocols and requests.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
Shift Manager
Crumbl Cookies
Southern Shores, NC
09.2019 - 04.2023
- Monitored store operations to ensure compliance with company policies and procedures.
- Trained, supervised, and evaluated staff on proper baking techniques and safety procedures.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Phone Operator/Customer Service Representative
Papa John's Pizza
Kitty Hawk, NC
05.2019 - 09.2019
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Education
High School Diploma -
First Flight High School
Kill Devil Hills, NC06-2023
Some College (No Degree) - Secondary Education - Mathematics
University of North Carolina At Charlotte
Charlotte, NCSome College (No Degree) - Secondary Education - Mathematics
Appalachian State University
Boone, NCSkills
- POS System Operation
- Inventory Control
- Customer Transactions
- Work Prioritization
Accomplishments
- I received the Girl Scout Silver Award, equivalent to an Eagle Scout
Timeline
Bakery Worker
Northern Lights Bakery
04.2023 - Current
Sales Associate
Candy and Corks
09.2022 - Current
Shift Manager
Crumbl Cookies
09.2019 - 04.2023
Phone Operator/Customer Service Representative
Papa John's Pizza
05.2019 - 09.2019
Cleaner
Self-employed
04.2017 - Current
High School Diploma -
First Flight High School
Some College (No Degree) - Secondary Education - Mathematics
University of North Carolina At Charlotte
Some College (No Degree) - Secondary Education - Mathematics
Appalachian State University
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