Charlie Fitton
Salt Lake City,UT
Overview
9
9
years of professional experience
1
1
Certification
Work History
Psychiatric Technician Lead
Treatment Resistant Mood Disorders Clinic
07.2024 - 09.2024
- Managing treatment schedule, Assisting anesthesiologist and psychiatrist during procedure, Basic vital signs, phlebotomy, EKGs, Training new psych techs in all areas, Ordering kitchen supplies for unit, Work/school letters, FMLA, Answering, triage and transferring phone calls, Pre-Op/reminder calls for following day, Sending yearly history and physical reminders, Scheduling, rescheduling, canceling treatment and appointments both in person and on the phone, Admitting patients for inpatient procedure, Checking patients in for outpatient procedures and appointments, Completing registration for following day, Following up on minor billing issues, tracking prior authorization and insurance benefits, Taking payments, compared closing report at end of shift, Creating new and breaking down old charts, Preparing charts for following treatment day, Answering questions and being available to help staff as needed, Managing psychiatrists and anesthesiologist schedule, Communicate with charge nurse during shift
Clinical Support Supervisor
Treatment Resistant Mood Disorders Clinic
06.2023 - 07.2024
- Working closely with nurse manager, Creating Tip Sheets and staff walk-throughs, Proficient in all clinic areas to cover as needed, Acted as on-call for questions that arose from staff, Manage physician’s schedules and coordinate in clinic coverage, Assist with staff scheduling, Work/school letters, FMLA, FMLA extension letters, Reconciles cash against daily charge and cash report, Working closely with billing office when patients require payments, Updated insurance information, Managing registration error work queue, charges work queues, incoming referrals work queues, pending authorization work queues, Assit clinic staff in patient-related procedure, Assist in training and education of staff, including annual compliance, Auditing staff documentation, Lead staff meetings as assigned, Tracking patient workflows to start new patients in clinic, Tracking inpatients workflows to start treatment, Scheduling follow up appointments for patients, Ordering office supplies and kitchen supplies, Creating new and breaking down charts, Scheduling, rescheduling, canceling patient treatment/appointments in person and over the phone, Completing prior day registration, Answering, triage and transferring phone calls, Phlebotomy, Follow up on minor billing issues and prior authorizations, Managing TRMD teams PULSE website, Answering questions and being available to help staff as needed, Assist office staff in daily operations, Take payments, compared closing report at end of shift, Reconciles cash against daily charge and cash report, turn in end of month report of all cash drawers to accounting, Assigned inpatient consult per physician rotation
Interim Business Supervisor
Treatment Resistant Mood Disorders Clinic
02.2023 - 06.2023
- Working closely with nurse manager, Psych tech schedules, Acted as on-call for questions that arose from staff, Manage physician’s schedules and coordinate in clinic coverage, Assist with staff scheduling, Work/school letters, FMLA, FMLA extension letters, Reconciles cash against daily charge and cash report, Working closely with billing office when patients require payments, Updated insurance information, Managing registration error work queue, Assit clinic staff in patient-related procedure, Assist in training and education of staff, including annual compliance, Auditing staff documentation, Lead staff meetings as assigned, Tracking patient workflows to start new patients in clinic, Tracking inpatients workflows to start treatment, Scheduling follow up appointments for patients, Ordering office supplies and kitchen supplies, Creating new and breaking down charts, Scheduling, rescheduling, canceling patient treatment/appointments in person and over the phone, Completing prior day registration, Answering, triage and transferring phone calls, Phlebotomy, Follow up on minor billing issues and prior authorizations, Managing TRMD teams PULSE website, Answering questions and being available to help staff as needed, Assist office staff in daily operations, Take payments, compared closing report at end of shift, Reconciles cash against daily charge and cash report, turn in end of month report of all cash drawers to accounting, Assigned inpatient consult per physician rotation, Managing registration error work queue, charges work queues, incoming referrals work queues, pending authorization work queues
Acting Supervisor
Treatment Resistant Mood Disorders Clinic
- Working closely with nurse manager, Psych tech schedules, Acted as on-call for questions that arose from staff, Manage physician’s schedules and coordinate in clinic coverage, Assist with staff scheduling, Work/school letters, FMLA, FMLA extension letters, Take payments, compared closing report at end of shift, Reconciles cash against daily charge and cash report, turn in end of month report of all cash drawers to accounting, Working closely with billing office when patients require payments, Updated insurance information, Managing registration error work queue, charges work queues, incoming referrals work queues, pending authorization work queues, Training hired supervisor
Psychiatric Technician Lead
Treatment Resistant Mood Disorders Clinic
01.2022 - 02.2023
- Managing treatment schedule, Assisting anesthesiologist and psychiatrist during procedure, Basic vital signs, phlebotomy, EKGs, Training new psych techs in all areas, Ordering kitchen supplies for unit, Work/school letters, FMLA, Answering, triage and transferring phone calls, Pre-Op/reminder calls for following day, Sending yearly history and physical reminders, Scheduling, rescheduling, canceling treatment and appointments both in person and on the phone, Admitting patients for inpatient procedure, Checking patients in for outpatient procedures and appointments, Completing registration for following day, Following up on minor billing issues, tracking prior authorization and insurance benefits, Take payments, compared closing report at end of shift, Creating new and breaking down old charts, Preparing charts for following treatment day, Answering questions and being available to help staff as needed, Managing psychiatrists and anesthesiologist schedule, Working closely with nurse manager, Reconciles cash against daily charge and cash report, turn in end of month report of all cash drawers to accounting, Tracking patient workflows to start new patients in clinic, Tracking inpatients workflows to start treatment, Follow up on minor billing issues and prior authorizations, Managing TRMD teams PULSE website, Answering questions and being available to help staff as needed, Assist office staff in daily operations, Ordering office supplies and kitchen supplies, Acted as on-call for questions that arose from staff, Manage physician’s schedules and coordinate in clinic coverage, Auditing staff documentation, Proficient in all clinic areas to cover as needed, Assigned inpatient consults per physician rotation
Patient Coordinator - Medical
Recovery Ways
03.2016 - Current
- Observe medication administration pass
- Urine Drug Screening
- Basic vital signs
- Reporting patient behaviors to psychiatrist
- Managing medication changes/refills
- Phlebotomy and injections
- Psychiatric provider schedules
- Preparing charts for physicians to meet with patients
- Staff schedules
- Psychiatric provider rotation and on call schedule
- Managing therapeutic conversations in milieu
- Minor problem solving and support staff
- Transporting patients
- Explain upcoming treatment preparation, instructions, and other facts to patients.
- Maintain confidentiality of patient data and condition to safeguard health information.
- Act as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Work with patients to schedule tests and procedures.
- Deliver excellent patient experiences and direct care.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Offer simple, clear explanations to help clients and families understand hospital policies and procedures.
- Compile and maintains patient medical records to keep information complete and up-to-date.
- Train new staff on filing, phone etiquette and other office duties.
- Provide excellent customer service to patients and medical staff.
- Engage with patients to provide critical information.
- Facilitate communication between patients and various departments and staff.
- Answer incoming calls, scheduled appointments and filed medical records.
- Work with patients to ascertain issues and make referrals to appropriate specialists.
Patient Relations Specialists
Treatment Resistant Mood Disorders Clinic
03.2021 - 01.2022
- Managing treatment schedule, Tracking patient workflows to start new patients in clinic, Tracking inpatients workflows to start treatment, Scheduling follow up appointments for patients, Tracking new patient authorizations before scheduling, Managing psychiatrist on call and inpatient consult request, Scheduling follow up appointments for patients, Ordering office supplies and kitchen supplies, FMLA paperwork, Answering, triage and transferring phone calls, Pre-Op/reminder calls for following day, Sending yearly history and physical reminders, Scheduling, rescheduling, canceling treatment and appointments both in person and on the phone, Admitting patients for inpatient procedure, Checking patients in for outpatient procedures and appointments, Completing registration for following day, Following up on minor billing issues, Calling insurance companies to verify patient benefits, Take payments, compared closing report at end of shift, Reconciles cash against daily charge and cash report, Creating new and breaking down old charts, Preparing charts for following treatment day, Managing registration error work queue, charges work queues, incoming referrals work queues, pending authorization work queues
Psychiatric Technician Advance/Psychiatric Technician Lead
Treatment Resistant Mood Disorders Clinic
05.2019 - 03.2021
- Basic vital signs, Assisting anesthesiologist and psychiatrist during procedure, Preformed transcranial magnetic stimulation procedure, Answering, triage and transferring phone calls, Pre-Op/reminder calls for following day, Admitting patients for inpatient procedure, Checking patients in for outpatient procedures, Taking payments, compared closing report at end of shift, Creating new and breaking down old charts, Preparing charts for following treatment day, Answering questions and being available to help staff as needed, Acted as a liaison between patients and back-office staff, Psychiatric Technician Lead, Everything as Psychiatric Technical Adv +, Sending yearly letters to remind patients to come in for their history and physicals, Phlebotomy, EKGs, Assisting Psychiatrists during history and physical exams, Calling insurance companies to verify patient benefits, Communicate with charge nurse during shift, Back-up supervisor
Education
Associate of Science in Medical Assisting - undefined
07.2010
Bachelor of Science in Nursing - undefined
08.2026
Skills
- Attention to detail
- Organization
- Communication
- Problem-solving
- Basic medical knowledge
Certification
- National Certified Medical Assistant
- National Phlebotomy Technician
- Resuscitation Quality Improvement (RQI)
- Montreal Cognitive Assessment
Custom
- He
- Him
- His
- They
- Them
- Theirs
- Mx.
Custom
- Dr. Duy Pham, 801-652-0659, Duy.Pham@hsc.utah.edu, Professional, ~8 years
- Dr. Daniela Solzbacher, 801-413-90103, Daniela.Solzbacher@hsc.utah.edu, Professional, 5 years
- Dr. Jeremy Kendrick, 208-316-5403, Jeremy.Kendrick@hsc.utah.edu, Personal and Professional, 5 years
- Dr. Kamile Weischedel, 408-480-4234, misingor@gmail.com, Personal and Professional, ~8 years
Timeline
Psychiatric Technician Lead
Treatment Resistant Mood Disorders Clinic
07.2024 - 09.2024
Clinical Support Supervisor
Treatment Resistant Mood Disorders Clinic
06.2023 - 07.2024
Interim Business Supervisor
Treatment Resistant Mood Disorders Clinic
02.2023 - 06.2023
Psychiatric Technician Lead
Treatment Resistant Mood Disorders Clinic
01.2022 - 02.2023
Patient Relations Specialists
Treatment Resistant Mood Disorders Clinic
03.2021 - 01.2022
Psychiatric Technician Advance/Psychiatric Technician Lead
Treatment Resistant Mood Disorders Clinic
05.2019 - 03.2021
Patient Coordinator - Medical
Recovery Ways
03.2016 - Current
Acting Supervisor
Treatment Resistant Mood Disorders Clinic
Associate of Science in Medical Assisting - undefined
Bachelor of Science in Nursing - undefined
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