Charlie Graves
Woodstock,GA
Summary
Professional and driven House Mom with excellent Business & Communication abilities. Highly effective at supervising activities and individuals in a fast-paced club within Atlanta. Known for top-notch conflict resolution skills and extensive knowledge of club management.
Overview
16
16
years of professional experience
Work History
House Mother
Fannie's
Atlanta, GA
09.2019 - Current
- Established team priorities, maintained schedules and monitored performance.
- Oversaw budget to manage expenditures and control costs.
- Costume Designer & outfit repair onsite.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations and experiences by addressing problems head-on and implementing successful corrective actions while maintaining safety of dancers.
- Recruited, hired and trained staff to maintain competent workforce both front of house and back of house.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Encouraged atmosphere of teamwork by supporting club and fostering cooperation and trust through fairness, consistency, and safety.
- Trained new employees on proper protocols and customer service standards and engagement.
Customer Experience Manager
Michaels Craft Store
Kennesaw, GA
11.2016 - 10.2019
- Organized promotional events and interacted with community to increase sales volume.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Finisher
C Squared Construction
San Antonio, TX
05.2015 - 11.2016
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected finished products for quality and adherence to customer specifications.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Maintained organized work area by cleaning and removing hazards.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Costume Designer
Independent Contract
Atlanta, GA
01.2007 - Current
- Attended and participated in extensive rehearsals for stage and film productions.
- Took up and let down hems to shorten or lengthen garment parts.
- Developed entire looks encompassing garments, makeup and wigs.
- Completed alterations to existing outfits to fit specific body sizes and types.
- Designed new patterns for special genre and story requirements.
- Sewed full outfits for use by main actors and extras.
- Properly accessorized costumes for period films and plays.
Education
Associate of Arts - Graphic Design
Kennesaw State University
Kennesaw, GAAssociate of Arts - Theater Design And Stagecraft
San Antonio College
San Antonio, TXAssociate of Arts - Theater Management
Del Mar College
Corpus Christi, TXSkills
- Event Planning
- Microsoft Office
- Financial Management
- Confidential Records Management
- Operational Efficiency
- Compliance Requirements
- Employee Scheduling
- Visual Merchandising
- Staff Training
- Maintenance and Repair Management
- Behavior Redirection & Corrective Actions
Timeline
House Mother
Fannie's
09.2019 - Current
Customer Experience Manager
Michaels Craft Store
11.2016 - 10.2019
Finisher
C Squared Construction
05.2015 - 11.2016
Costume Designer
Independent Contract
01.2007 - Current
Associate of Arts - Graphic Design
Kennesaw State University
Associate of Arts - Theater Design And Stagecraft
San Antonio College
Associate of Arts - Theater Management
Del Mar College
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