Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlie Guo

Middletown ,NY

Summary

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.

Overview

7
7
years of professional experience

Work History

Member Support Specialist

Heritage financial Credit Union
Middletown, NY
01.2024 - 05.2024
  • Provided customer service and technical support to members via phone, email, and chat.
  • Conducted research into potential solutions for member inquiries not covered by existing protocols.
  • Facilitated communication between departments to ensure quality service delivery to members.

Salesperson

Spectrum
Middletown, NY
11.2022 - 11.2023
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Provided personalized service to build relationships with customers.

Senior Supervisor

H.B Leisure
Goshen , NY
03.2022 - 10.2022
  • Delegated work to staff, setting priorities and goals.
  • Instilled mastery of products and services as well as company culture to employees, implementing learning and team building exercises into staff meetings.
  • Implemented strategies to improve efficiency within the department.

Internet Technical Support Representative

Spectrum
Middletown, NY
02.2019 - 08.2021
  • Configured hardware devices and software settings to optimize network performance.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and reconfigured existing and new computers with current software and operating systems.

Assistant Manager

Asian 211 Bistro
Middletown, NY
03.2017 - 08.2021
  • Assisted with kitchen preparation during peak times as needed.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Education

Cyber Security Engineer Certificate - Cyber Security

Flatiron School
New York, NY
01.2022

Skills

  • Network configuration and helpdesk administration
  • Multitasking and time management
  • Critical thinking and problem-solving
  • Computer proficiency
  • Team building and management
  • Active listening and user training
  • Customer service and support
  • Employee training and staff scheduling
  • Food safety expertise

Timeline

Member Support Specialist

Heritage financial Credit Union
01.2024 - 05.2024

Salesperson

Spectrum
11.2022 - 11.2023

Senior Supervisor

H.B Leisure
03.2022 - 10.2022

Internet Technical Support Representative

Spectrum
02.2019 - 08.2021

Assistant Manager

Asian 211 Bistro
03.2017 - 08.2021

Cyber Security Engineer Certificate - Cyber Security

Flatiron School

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