Charlie Lenzi
Orlando
Summary
Approachable and calm under pressure, with a strong work ethic and a love for human interactions. I appreciate a fast-paced work environment and take pride in staying organized and efficient to keep smooth sails. Starting in retail then moving towards hospitality, team work has always come first when trying to create the best customer experience. I'm excited to grow in a new environment where I can use my charisma and knowledge to make a difference in a more personal way.
Overview
12
12
years of professional experience
Work History
Prep Cook
Chuy's Tex-Mex
Orlando, FL
12.2024 - Current
- Maintained cleanliness and organization of kitchen workspace, adhering to safety protocols.
- Executed daily prep tasks efficiently, contributing to timely meal service.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Server/Bartender
Another Broken Egg Cafe
Orlando, FL
08.2020 - 01.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables, prioritizing guest needs effectively.
- Trained new servers on menu items and service protocols.
Server
Chilis's Bar and Grill
Orlando, FL
10.2016 - 04.2020
- Delivered exceptional customer service in high-volume dining environment.
- Resolved customer complaints efficiently, enhancing overall satisfaction ratings.
- Implemented upselling techniques, contributing to increased sales revenue through promotions.
Senior Sales Ambassador/ Key Holder
Lush Cosmetics
Orlando, FL
10.2014 - 09.2016
- Created strong customer relationships through personalized service and product knowledge.
- Mentored junior sales team members, improving overall performance and fostering a positive work environment.
- Facilitated regular sales training sessions for staff development, emphasizing best practices and sharing valuable insights gained from personal experience.
- Used POS system to process sales, returns and gift card activations.
Education
High School Diploma -
Aloma Charter High School
Winter Park, FL01-2014
Skills
- Fast-paced multitasking and good time management
- Vast POS System knowledge/Cash handling
- Product knowledge development
- Visual merchandising
Timeline
Prep Cook
Chuy's Tex-Mex
12.2024 - Current
Server/Bartender
Another Broken Egg Cafe
08.2020 - 01.2025
Server
Chilis's Bar and Grill
10.2016 - 04.2020
Senior Sales Ambassador/ Key Holder
Lush Cosmetics
10.2014 - 09.2016
High School Diploma -
Aloma Charter High School