Summary
Work History
Education
Skills
Certification
Timeline
Generic

Charlie Luo

Garnet Valley,PA

Summary

Experienced Data-Driven Specialist: Designing and developing efficient analysis systems, enhancing user experiences, and managing projects. Proficient in generating and customizing complex reports with a proven track record in delivering accurate, insightful analysis and requirements engineering. Detail-oriented, passionate about transforming raw data into actionable insights, and dedicated to facilitating clear communication between business and technology teams.

Work History

Senior Business Analyst / Project Manager

Chubb Insurance
09.2014 - Current
  • Provided strategic insights with detailed reporting, analysis, and business presentations, shaping divisional strategies.
  • Led comprehensive analysis for major projects, successfully integrating multinational data from ACE's acquisition of Chubb's multinational operations.
  • Engineered ETL processes for multinational claims, reinsurance data, and billing systems using SQL and QlikSense.
  • Drove production enhancements and addressed issues across diverse applications by consistently delivering clear requirements.
  • Spearheaded enhancements and maintenance of a robust, multinational claims information platform.
  • Collaborated with P&C Underwriters, Senior Claim Handlers, and Brokers to create data solutions supporting decision-making for over $50 million in premiums.
  • Coordinated the analysis, development, and implementation of data flows for claims reporting across regions including China, Europe, and Latin America.
  • Integrated data streams from over 20 claims systems into existing systems and workflows following the acquisition.
  • Delivered ad-hoc financial reports, focusing on profitability and loss ratio analysis for Finance.
  • Managed the production and delivery of over 100 monthly reports for clients, insureds, and internal departments.

Adult Residential Behavior Health Services

Elwyn
01.2008 - 09.2012
  • Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
  • Taught clients how to complete basic household chores and prepare food.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Managed care facility for multiple at risk adults and gave them one on one care.

Cash Application Specialist

Arkema Inc.
04.2008 - 09.2008
  • Streamlined SAP operation to aid in printing invoices and reduce usage and user difficulties
  • Processed customer checks and wires totaling up to several million a day
  • Conducted business with foreign subsidiaries around the world such as Italy, China and Australia
  • Generated daily and monthly analysis about cash flows and lockbox balances.

Assistant to the Vice Dean of LeBow University

Drexel University
11.2010 - 06.2011
  • Provided operational and desk work to the Vice Dean
  • Managed the creation and execution of planned events for students, faculty and business partners
  • Managed reports and statistics of LeBow College operations that aided in the auditing process.

Project Coordinator

DaVita
10.2011 - 06.2012
  • Clinical experience managing deployment of the IT Health Check Project and Falcon Dialysis ERD 1.x
  • Managing multi-relational databases through use of Access, SQL, and SharePoint
  • Statistical analysis and reporting figures relating to deployment and facilities
  • Deploying new software and providing IT and Requirements coordination support to over 2000 facilities across the US
  • Spearheading mini-projects to improve the clinical processes and deployment of projects.

IT Technical Support Professional

Drexel University College of Law
09.2012 - 04.2014
  • Worked in SharePoint to develop pages, views and structures for managed workflows.
  • Software and Hardware included
  • Workshop development for faculty and staff to further their technological capabilities to increase efficiency.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and desktop PC to all faculty and staff across the campus.

General/Production Reporting

ACE Group Inc.
04.2014 - 09.2014
  • Liaised with senior leadership to identify data needs and interpret existing data for consideration.
  • Spearheaded projects to develop web based reporting tool for ACE Solutions which involved programming my own API and Front/Back Ends.
  • Completed basic ad hoc and recurring data and report requests to support program deliverables and milestones.
  • Leveraged applications and tools to analyze data, compile and visualize historical information.

Education

Master of Science - Information Science

College of Computing & Informatics
Drexel University
06.2014

Bachelor of Science - Economics

Lebow University
Drexel University
01.2011

Skills

  • SQL, MongoDB, Qliksense
  • HTML, CSS, Python and R programming experience
  • Technology architecture analysis
  • Data development and strategic planning
  • Business Intelligence
  • Billing Invoicing and Administrative Support
  • Data-Driven Solutions
  • Analytical Thinking
  • Process Streamlining and Problem-Solving
  • Business Development
  • Microsoft Office including Excel, Word, Powerpoint, Sharepoint, OneNote, and Outlook
  • Quality assurance coordination

Certification

Associate in Risk Management

Associate in Insurance Services

Timeline

Senior Business Analyst / Project Manager

Chubb Insurance
09.2014 - Current

General/Production Reporting

ACE Group Inc.
04.2014 - 09.2014

IT Technical Support Professional

Drexel University College of Law
09.2012 - 04.2014

Project Coordinator

DaVita
10.2011 - 06.2012

Assistant to the Vice Dean of LeBow University

Drexel University
11.2010 - 06.2011

Cash Application Specialist

Arkema Inc.
04.2008 - 09.2008

Adult Residential Behavior Health Services

Elwyn
01.2008 - 09.2012

Associate in Risk Management

Associate in Insurance Services

Master of Science - Information Science

College of Computing & Informatics

Bachelor of Science - Economics

Lebow University
Charlie Luo