Charlie Montano
La Habra,CA
Summary
Highly dedicated, outgoing, and detail-oriented individual with proven experience in customer service, technical support, and team leadership. Proven ability to manage multiple responsibilities simultaneously, excel in team environments, and work independently as needed. Adept at problem-solving, conflict resolution, and process improvement. Eager to contribute to a challenging role in a dynamic work environment.
Overview
6
6
years of professional experience
Work History
Trainer for Picking/Packing Department
FN Logistics
10.2021 - Current
- Developed and delivered engaging training programs for new hires in the picking/packing department, ensuring they acquired the necessary skills and knowledge
- Implemented quality control procedures that improved order accuracy and streamlined the picking/packing process
- Processed a high volume of orders with accuracy and efficiency, contributing to the smooth operation of the department
- Provided guidance and support to team members, fostering a positive and productive work environment
Account Service Specialist/Team Lead
Teleperformance USA
05.2018 - 09.2021
- Demonstrated expertise in resolving customer inquiries and complaints, including canceling phone lines and processing device activations
- Effectively managed escalated calls, ensuring timely and efficient resolution of complex customer problems
- Excelled in a fast-paced call center environment, consistently meeting and exceeding performance targets
- Balanced multiple accounts simultaneously, maintaining regular contact and professional relationships with each.
Restaurant Food Server
Havana Restaurant
04.2019 - 09.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
Education
El Camino High School
Whittier, California01.2017
Skills
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Interpersonal Communication
References
- Jamal West, (561) 988-4100, Manager at Teleperformance
- Lynette Lozano, (562) 716-7210, Manager at FN Logistics
- Jessica Fernandez (714) 837- 6450, Manager at High Ridge Country Club
Timeline
Trainer for Picking/Packing Department
FN Logistics
10.2021 - Current
Restaurant Food Server
Havana Restaurant
04.2019 - 09.2021
Account Service Specialist/Team Lead
Teleperformance USA
05.2018 - 09.2021
El Camino High School