Lorenzo De La O
Albuquerque
Summary
Experienced Training Professional specializing in enhancing employee performance and productivity through effective mentorship and support. Developed educational materials and conducted seminars and workshops, successfully managing training budgets to optimize resource allocation. Committed to implementing proven teaching methodologies that foster a collaborative learning environment.
Overview
3
3
years of professional experience
Work History
Traveling trainer
Dutch Bros
Albuquerque
10.2023 - Current
- Trained new employees on beverage preparation techniques and customer service skills.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Facilitated workshops to enhance team collaboration and communication among staff.
- Developed training materials to support ongoing education for barista roles.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Assisted in onboarding processes, ensuring smooth transitions for new hires.
- Mentored team members to improve operational efficiency and service quality.
- Monitored training sessions to ensure adherence to company standards and procedures.
- Collaborated with management to identify training needs and implement solutions.
- Provided feedback and support during evaluations of employee performance and skills development.
- Adapted teaching methods based on individual learner needs.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Fuel Clerk
Synergy petroleum
Albuquerque
04.2025 - 08.2025
- Processed fuel transactions using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Assisted customers with inquiries regarding product availability and pricing information.
- Monitored fuel inventory levels and reported shortages.
- Collaborated with team members to ensure efficient operations.
- Implemented safety protocols for handling fuel products.
- Completed paperwork accurately within specified time frames for customer transactions.
Education
West Mesa High School
Albuquerque, NMSkills
- Employee training
- New hire training
- Training initiatives
- Onboarding coordination
- Train-the-trainer
- Workshop facilitation
- Performance evaluation
- Material development
- Effective communication
- Team building
- Process optimization
- Issue resolution
- Time management
- Constructive feedback
- Planning coordination
- Interpersonal communication
- Public speaking
- Presentations
- Creative problem solving
- Adaptability
- Worker auditing
- Resource procurement
- Inventory management
- Fuel transaction processing
- Industrial technology
- Feedback delivery
- Materials preparation
- Materials preparation
References
References available upon request.
Timeline
Fuel Clerk
Synergy petroleum
04.2025 - 08.2025
Traveling trainer
Dutch Bros
10.2023 - Current
West Mesa High School