CHARLIE NORN
Mililani
Summary
With over seven years of expertise in communication systems and signal support, highly competent IT support specialists. Skilled in resolving technical problems with Windows 10/11, including help desk support fundamentals such as printer configuration, reimaging via PXE boot/IPv4, Active Directory and Windows account setup. Experienced in teaching personnel how to use sophisticated military network systems like RAPTR computer systems, WINTAKS, and JBCP. Has a proven track record of maintaining operational readiness and leading under pressure. Member of U.S. Army.
Overview
8
8
years of professional experience
Work History
NetOps Spc Jr
TekSystems
Honolulu
04.2025 - Current
- Respond to incidents from triage through resolution, including escalations, where appropriate.
- Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
- Provide root cause analysis documentation in accordance with Government procedures.
- Provide data center support where appropriate.
- Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
- Provide incident notification to Government representatives.
- Monitor network infrastructure and systems, respond to alerts/events.
- Produce root cause analysis (RCA) documentation following government procedures.
- Support data center operations when needed.
- Design and oversee upgrades and new installs of IT systems and services
- Perform Tier III troubleshooting, optimization, and performance management of Internet Protocol (IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and routing protocols
- Integrate enterprise, regional, and local IT systems ensuring current network operations are sustained or oversee their recovery.
NCO Signal Support Specialist
U.S. Army
Schofield Barracks
02.2022 - Current
- Installs, manages, maintains, and conducts basic field-level maintenance on computer systems, Information Technology (IT) networks, as well as cable and wire communication systems.
- Performs duties associated with Communication Security (COMSEC) Account Management IAW AR 380-40.
- Provides SA to IT platforms in varying operational environments.
- Verifies and applies network security policy vulnerabilities from cyber network defense teams; carries out cyber security tasks, offering security services and attributes such as availability, authentication, confidentiality, integrity, and non-repudiation; and manages networks and IT, including incident and problem processing, change request processing, availability management, and user interaction.
- Supports Brigade size element in Retrans operations that allowed for personnel to communicate efficiently during training exercises all throughout Oahu.
- Became sole custodian for company-sized elements to enable the unit to effectively communicate within.
- Experienced in handling monthly COMSEC keys.
- Knowledgeable in waveforms and frequencies, which include SINCGARS, MUOS.
- Network Admin for company size element. Managed and created tactical network through RAPTR tablet (Northrop Grumman) to allow unit to communicate through radios using TSM (Tactical Scalable MANET) waveform.
- Custodian of ATAK software handheld equipment that allowed for battle tracking soldiers in training and real war environments.
- Experienced in WinTAK application, which is a critical command-and-control technology that significantly enhances military communication and coordination within the U.S. Army.
- Provided every day helpdesk support to unit.
- Experience in cabling workstations/devices to switches and configuring routers in order to create a secure network for battalion/brigade levels under leadership supervision in a training environment.
Signal Support Specialist
U.S. Army
Fort Carson
02.2018 - 01.2022
- Signal support operations specialist supervises, installs, operates, deploys, maintains, troubleshoots, trains, and assists personnel with Programs of Record (POR) and Commercial off the Shelf (COTS) communications equipment, as appropriate, within the Tactical Operations Center (TOC), Command Post (CP), vehicle platforms, and dismounted.
- Information systems support for Mission Command Systems (MCS), Frequency Modulation (FM) Radio Systems, Tactical Satellite (TACSAT), High Frequency (HF) radio, Internet protocol (IP) based radio systems.
- Performs Network Control Station and Network Management Operations for, Internet Protocol (IP) based radio systems, and other tactical radio communications systems.
- Configures and troubleshoots Local Area Networks and Routers.
- IT help desk support which includes printer access, account creation, Outlook troubleshooting, VPN setup and registration, and reimaging through PXE.
- Disseminates and enforces signal policies and integrates signal systems and networks with adjacent units.
Education
Bachelor of Science - Computer Science
University of Hawaii - Manoa
Honolulu, HI11.2025
Associates of Science - Computer Information Systems
Pikes Peak Community College
Colorado Springs, CO05.2022
Skills
- Secret Clearance
- CompTIA SEC
- HPSM
- NNMI
- PuTTY
- Communication Systems Support
- Secure Data Handling
- Technical Troubleshooting
- Equipment Maintenance
- Leadership
- Team Training
- Problem-Solving
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - Outlook
- Fast Learner
Timeline
NetOps Spc Jr
TekSystems
04.2025 - Current
NCO Signal Support Specialist
U.S. Army
02.2022 - Current
Signal Support Specialist
U.S. Army
02.2018 - 01.2022
Bachelor of Science - Computer Science
University of Hawaii - Manoa
Associates of Science - Computer Information Systems
Pikes Peak Community College