Charlie Pineda
Tomball,TX
Summary
IT, Software and Finance experience, small business owner, Bachelors of Science in Technology Leadership and Innovation Management with a minor in Supply Chain and Logistics from the University of Houston, career driven, futuristic thinking and the application of modern business methods in today's technology driven industry.
Overview
17
17
years of professional experience
Work History
Software Developer and IT Field Support
Generator Supercenter-Corporate
01.2025 - Current
- Collaborated and communicated effectively with software engineers, GSC software development team, franchisees and department management
- Identified the potential risks and bugs in the revlinq software, progressive web based application, allowing for proactive mitigation strategies and software adjustments to be implemented
- Served as a software development member to address software improvements
- Supported software engineers by identifying, diagnosing, resolving front-end issues quickly and effectively
- Installing or upgrading equipment maintained by the company
- Assist with configuring hardware and software components after installation
- Performing routine maintenance on technology equipment
- Testing equipment to troubleshoot the issues
- Documenting installation and repairs
- Teaching customers how to use the equipment and programs properly
- Managing the stock of parts, replacement parts and equipment
Service and Parts Admin
Generator Supercenter
02.2024 - Current
- Schedule service work for technicians, bill and invoice customer accounts, contribute to a positive work environment and high-quality customer service
- Identified opportunities for upselling products and services, driving additional revenue growth for the department
- Optimize scheduling and invoice procedures to maximize business operation productivity
- Increased customer satisfaction by implementing efficient service, communication and repair management strategies
- Reduced turnaround time on repairs and billing by optimizing workflow processes within the service department
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business
- Maintained accurate records of all transactions, supporting financial reporting requirements
- Analyzed sales trends to follow demands of customers and in-shop needs
After Market Sales
Generator Supercenter
05.2023 - Current
- Generate high volume sales in Generac maintenance plans, extended warranties, surge protectors, valve adjustment and battery's
- Region after market sales management of Houston, Tyler, Fort Worth and Dallas
- Answer commercial and residential customer questions regarding Generac products, prices, and availability
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential in compliance with National Electric Code
- Developed and delivered engaging sales presentations to convey product benefits
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Used customer insights to develop innovative sales strategies to increase sales
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
Owner
Complete Athlete Performance
08.2017 - Current
- Managed day-to-day business operations
- Performed statistical analyses to gather data for operational and forecast team needs
- Discovered areas of improvement by generating quarterly operational and sales reports
- Prepared annual budgets with controls to prevent overages
- New product and service development
- Supply Chain, Inventory and E-commerce management
- Strategic Marketing, advertising, branding, business website and app development
- Consumer to businesses and business to business sales
- Introduced new methods, practices and systems to reduce turnaround time
Financial Aid Advisor-In Person and Remote
Lone Star College - University Park
08.2017 - 09.2022
- Advise online or in person students using remote programs such as Cisco Finesse, Live Chat, Webex, Service Now, Outlook, Onbase and Proverify.
- Research, troubleshoot, instruct students on financial aid technology programs, processes and procedures required for Federal Aid eligibility
- Identify, create and resolve online student tickets using Service Now for student financial aid or technology issues
- Review and ensure student accounts are within federal and state regulations for Title IV eligibility with LSC
Financial Aid Advisor
Lone Star College-Tomball
01.2012 - 08.2017
- Manager 50+ part time employees with LSC
- Hosted powerpoint presentations and held 1 on 1 trainings with LSC adjunct-faculty, department managers and students
- Advised students on federal aid eligibility, review student applications and provided customer service to assist with online verification process
- Ensure student accounts were in compliance based on federal and state guidelines for federal aid eligibility
- Program Coordinator of Work Study, TASFA, SAP and Outreach
- Review and Approve electronic part time HR-Payroll
TRiO Assistant
Lone Star College-Tomball
01.2011 - 12.2011
- Assisted TRiO students with applications, FAFSA and hands on training with Peoplesoft and D2L online
- Built and maintained LSC-TRiO website using reddot (html, javascript and widgets used to create the website)
- Maintain a variety of confidential files and student records
- Purchasing procurement for supplies and travel for department
- Prepared and maintain a variety of records, reports and files in compliance with institutional and federal TRIO requirements.
- Provide information and forms to the public as needed; apply departmental policies and procedures and federal guidelines in determining completeness of applications, forms, records and reports.
Financial Aid Specialist
Lone Star College-Tomball
01.2010 - 01.2011
- Customer service and advise students of federal, state and institution grants
- Input, data, review SARS
- Record and maintain appropriate financial aid documentation
- Review and verify student files to ensure compliance of federal and institutional guidelines required to be aid eligible
Records and Transcripts Specialist
Lone Star College
01.2009 - 01.2010
- Maintained and reviewed student records, add/drop forms, student information change, university and high school transcripts
- Assist with state reports for student enrollment, (VOE) verification of enrollment, official transcripts
- Orientation for students and visitors of the LSC campus.
Education
B.S - Technology Leadership And Innovation Management
University of Houston, College of Engineering
Houston, TX2020
A.A - Liberal Arts
Lone Star College
Tomball, TX2017
Skills
- Project Management and Leadership
- Technology and Customer Support
- Customer Service
- Communication
- Teamwork and Collaborative
- Critical Thinking
- Problem Solving
- Public Speaking
Timeline
Software Developer and IT Field Support
Generator Supercenter-Corporate
01.2025 - Current
Service and Parts Admin
Generator Supercenter
02.2024 - Current
After Market Sales
Generator Supercenter
05.2023 - Current
Owner
Complete Athlete Performance
08.2017 - Current
Financial Aid Advisor-In Person and Remote
Lone Star College - University Park
08.2017 - 09.2022
Financial Aid Advisor
Lone Star College-Tomball
01.2012 - 08.2017
TRiO Assistant
Lone Star College-Tomball
01.2011 - 12.2011
Financial Aid Specialist
Lone Star College-Tomball
01.2010 - 01.2011
Records and Transcripts Specialist
Lone Star College
01.2009 - 01.2010
B.S - Technology Leadership And Innovation Management
University of Houston, College of Engineering
A.A - Liberal Arts
Lone Star College
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