Charlie Robertson
Galatia,IL
Summary
Adept at diagnosing and resolving complex technical issues, I significantly enhanced customer satisfaction and efficiency at The Appliance Wizard. My expertise in refrigeration systems, mechanical and electrical know-how, and exceptional problem-solving skills led to a notable increase in repeat business. Collaborating effectively with teams, I also mentored junior technicians, fostering a culture of continuous improvement and professionalism.
Overview
11
11
years of professional experience
Work History
Appliance Repair Technician
The Appliance Wizard
07.2020 - 07.2024
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Ordered parts and maintained adequate inventory.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
- Created detailed reports on completed jobs, providing valuable data to management for decision-making purposes.
- Conducted regular follow-ups with customers to ensure continued satisfaction with completed repairs.
- Implemented safety protocols during repair procedures, protecting both clients'' property and personal wellbeing.
- Developed customized maintenance plans for clients, prolonging the life of their appliances and reducing future service calls.
- Streamlined scheduling processes to accommodate more appointments per day without sacrificing quality or customer satisfaction.
- Enhanced company reputation by delivering exceptional customer service and maintaining professional communication with clients.
POD20 Installer
Jasper Engines
06.2018 - 06.2020
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Troubleshot complex issues, leveraging problem-solving skills to devise effective solutions promptly.
- Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
- Used appropriate PPE to reduce risks when working with electrical systems and highly combustible materials.
- Achieved high levels of client satisfaction, carefully tailoring installation and overall design solutions to individual needs.
- Maintained up-to-date knowledge of industry standards and technology advancements, applying them for optimal results.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
- Enhanced customer satisfaction by providing timely and accurate installations.
Lead Hard Surface Installer
McCree Flooring
01.2014 - 05.2018
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Lead the whole crew and kept them on task and handled any issues or concerns they had about the job
- Traveled for each job and maintained a clean driving record
- Completed projects within budget constraints through careful planning and resource management.
- Facilitated smoother installations, organizing tools and materials in advance.
- Improved energy efficiency in installed systems by incorporating sustainable practices and materials.
- Enhanced customer satisfaction by accurately and efficiently installing quality flooring with expertise and with great mindfulness of the layout and feel of the home or business.
- Accelerated project completion rates, coordinating effectively with team members to meet tight deadlines.
- Strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.
- Fostered culture of continuous improvement, sharing best practices with new installers to elevate team performance.
- Ensured safety compliance during installation projects, significantly reducing workplace incidents.
- Delivered training sessions to new hires, significantly improving their installation efficiency and safety awareness.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
- Worked with diverse types of weather and ground conditions.
Education
Appliance Repair Certification - Appliance Repair
Dyer Academy
Dallas, TX10.2020
High School Diploma -
Johnston City High School
Johnston City, IL05.2014
Skills
- Installation procedures
- Multimeter usage
- Diagnosing problems
- Refrigeration Systems
- Troubleshooting faults
- Performing maintenance
- Repair Cost Estimation
- Soldering skills
- Power Tools Operation
- Electrical Troubleshooting
- Training junior team members
- Wiring techniques
- Schematic reading
- Maintaining inventory
- Computer Skills
- Mechanical Aptitude
- Managing schedules
- Product Promotion
- Blueprint Interpretation
- Equipment Calibration
- Service Sales
- Electrical understanding
- Documenting changes
- Documentation Management
- Maintenance Documentation
- Parts Inventory Management
- Cost Estimates
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Hobbies
My hobbies and interests include finding cool and rare antiques and collectibles and I maintain a successful antique booth with my significant other in a locally owned antique mall. We enjoy picking through estate sales, yard sales, and Facebook marketplace as a means of both entertainment and additional income. I have vast and ever-growing knowledge of various antique and vintage items and I'm always looking to learn more. I also enjoy buying and selling old cars purely for fun, as I have a great appreciation for anything mechanical or automotive.
Languages
Spanish
Limited Working
Timeline
Appliance Repair Technician
The Appliance Wizard
07.2020 - 07.2024
POD20 Installer
Jasper Engines
06.2018 - 06.2020
Lead Hard Surface Installer
McCree Flooring
01.2014 - 05.2018
Appliance Repair Certification - Appliance Repair
Dyer Academy
High School Diploma -
Johnston City High School
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