Charlie Rodarte
Patient Service Representative
Alhambra,CA
Summary
Seeking the Patient Service Representative position at Huntington Hospital to leverage over six years of healthcare support experience and associate degrees in Hospitality Management and Social & Behavioral Sciences from Pasadena City College. Dedicated to providing excellent patient service, strong communication, and collaborative care.
Overview
16
16
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Server Attendant
The Langham Huntington
05.2024 - Current
- Deliver attentive, personalized service to guests, anticipating needs and responding promptly to requests.
- Communicate clearly and professionally with guests and team members to coordinate service and relay important information.
- Manage multiple guest requests and tasks simultaneously during busy periods, demonstrating strong multitasking and time management skills.
- Resolve guest concerns promptly and diplomatically, ensuring satisfaction and upholding luxury service standards.
- Provide accurate information about menu items, hotel amenities, and special events to enhance the guest experience.
Pool Attendant
The Langham Huntington
04.2023 - 05.2024
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Moved umbrellas and lounge chairs at request of guests.
- Communicated clearly with guests and colleagues to relay important information and address inquiries
- Delivered exceptional customer service by anticipating guest needs and responding promptly to requests, ensuring a positive guest experience
Kitchen Steward
The Langham Huntington
06.2018 - 04.2023
- Maintained a clean and organized work environment while managing multiple priorities in a high-volume kitchen.
- Collaborated with team members to support efficient kitchen and dining operations, ensuring excellent service delivery.
- Assisted with inventory tracking and supply management, demonstrating strong organizational skills.
- Responded promptly to requests from staff, demonstrating active listening and a commitment to team success.
- Adapted quickly to changing needs and resolved issues independently, ensuring smooth daily operations.
Dishwasher
Mint Leaf Indian Cuisine
05.2017 - 06.2018
- Maintained a clean, organized workspace in a fast-paced, high-volume restaurant environment.
- Collaborated with kitchen and service teams to support smooth operations and guest satisfaction.
- Responded promptly to staff requests, demonstrating reliability and strong communication skills.
- Adapted to changing priorities and peak service times, maintaining composure and efficiency.
- Consistently followed hygiene and safety protocols, ensuring compliance with restaurant standards.
Line Cook
Rubio's Coastal Grill
03.2016 - 07.2017
- Managed multiple food orders simultaneously in a high-volume, fast-paced restaurant, demonstrating strong multitasking and time management skills.
- Maintained strict standards of food quality, safety, and presentation, reflecting attention to detail and consistency.
- Communicated effectively with kitchen and front-of-house teams to ensure smooth operations and positive guest experiences.
- Adapted quickly to changing priorities and peak service periods, maintaining composure and productivity under pressure.
Server/Dishwasher
Astoria Park Senior Living
07.2009 - 02.2016
- Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
- Proactively addressed potential issues impacting meal service quality or patient satisfaction by analyzing trends and implementing necessary changes.
- Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by following cleaning schedules, washing and sanitizing equipment to adhere to health department standards.
Education
Associate of Science - Hospitality Management
Pasadena City College
Pasadena, CA06.2025
Associate of Arts - Social & Behavioral Sciences
Pasadena City College
Pasadena, CA 05.2001 -
Skills
Client support
Administrative support
Accurate data entry
Effective verbal communication
Proficient in Spanish
Effective conflict resolution
Financial record management
Cultural awareness
Patient confidentiality
Certification
Sexual Harassment Prevention in Hospitality, ServSafe, 2023
Certificate for 5 years at Regency Park Astoria
In appreciation of five years of outstanding service to Regency Park Astoria.
Timeline
Certified Dietary Manager, Pending, Certifying Board for Dietary Managers
07-2025
Server Attendant
The Langham Huntington
05.2024 - Current
Guest Experience Fundamentals, Institute of Hospitality
07-2023
Pool Attendant
The Langham Huntington
04.2023 - 05.2024
Sexual Harassment Prevention in Hospitality, ServSafe, 2023
03-2023
Certified Guest Service Professional, American Hotel & Lodging Educational Institute, 2022
11-2022
Reputation Management for Front-Line Staff, American Hotel & Lodging Educational Institute
11-2022
Certified Food Protection Professional, Always Food Safe
04-2022
Kitchen Steward
The Langham Huntington
06.2018 - 04.2023
Dishwasher
Mint Leaf Indian Cuisine
05.2017 - 06.2018
Line Cook
Rubio's Coastal Grill
03.2016 - 07.2017
Server/Dishwasher
Astoria Park Senior Living
07.2009 - 02.2016
Associate of Arts - Social & Behavioral Sciences
Pasadena City College
05.2001 -
Associate of Science - Hospitality Management
Pasadena City College
Similar Profiles
Sean WyldeSean Wylde
Server & Bartender at The Langham Huntington HotelServer & Bartender at The Langham Huntington Hotel
Charlie RodarteCharlie Rodarte
Pool Attendant at The Langham Huntington, PasadenaPool Attendant at The Langham Huntington, Pasadena
Moreno MenezesMoreno Menezes
Banquet Server at Langham HuntingtonBanquet Server at Langham Huntington
JOSEPH CASILLASJOSEPH CASILLAS
Security Supervisor at AUS-Providence St. Joseph Medical CenterSecurity Supervisor at AUS-Providence St. Joseph Medical Center
JENNIFER CORLETTOJENNIFER CORLETTO
RN Case Manager at PIH Health Good Samaritan HospitalRN Case Manager at PIH Health Good Samaritan Hospital