Charlie Sanborn III
18 Maple Avenue Scarborough
Summary
Dynamic Collision Center Estimator at Yankee Ford with a proven track record in cost estimation and customer service. Experienced Service Consultant with a demonstrated history of working in the retail dealership and aftermarket spaces. Skilled in Sales, Communication, Employee Engagement, Financial Advisory, and Management. Strong consulting professional with a Bachelor of Applied Science - BASc focused in Automotive Technology Supervision from the University of Northwestern Ohio.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collision Center Estimator
Yankee Ford
03.2023 - Current
- Use specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Establish a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gather cost and material data for accurate and up-to-date information on material and labor costs.
- Calculate labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Service Manager
VIP Tires & Service
01.2021 - 12.2022
- Resolved customer complaints in a professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Writer
Pape Subaru
10.2017 - 11.2020
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Education
Bachelor of Science - Automotive Technology Supervision
University of Northwestern Ohio
Lima, OH06-2017
Skills
- Cost estimation
- Material takeoffs
- Vendor relationships
- Industry networking
- Presentation development
Accomplishments
Presidents Award winner for 20% or greater growth in sales for VIP Tires & Service.
Certification
OSHA 30 Hour Certification
Timeline
Collision Center Estimator
Yankee Ford
03.2023 - Current
Service Manager
VIP Tires & Service
01.2021 - 12.2022
Service Writer
Pape Subaru
10.2017 - 11.2020
Bachelor of Science - Automotive Technology Supervision
University of Northwestern Ohio
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