J MYERS
KATY,TX
Summary
To become a member of a high pace, efficient team working towards the same goals. Share expertise, knowledge and efficient communication skills with coworkers and allow them to reciprocate the same values. Maintain a professional and respected image within the industry with insurance adjusters, technicians and part providers. Present a final product precisely repaired to industry standards and customer expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Collision Estimator / Collision Director
AutoNation
12.2018 - 12.2025
- Assessed vehicle damage to provide accurate repair estimates and timelines.
- Collaborated with insurance adjusters to streamline claims processing and enhance customer service.
- Utilized estimating software to generate detailed reports on repair costs and parts needed.
- Maintained up-to-date knowledge of industry trends, tools, and techniques for collision repair accuracy.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Analyzed performance metrics to identify areas for process improvement and operational excellence.
- Fostered a collaborative team environment, mentoring staff to enhance their technical knowledge and capabilities.
- Supervised and managed shop operations and tasks.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
Lead Estimator/Co-Shop Foreman
Elite Collision
11.2015 - 12.2018
- Prepare self-pay/walk in estimates, DRP insurance estimates and supplements
- Coordinate work flow and jobs depending on tech workload and skill level
- Manage staff to expedite vehicle completion
- Locate cost effective parts
- Order, check in, organize/distribute parts
- Post invoices
- Repair plan vehicles and update in estimating system
- Communicate repair plan with customers
- Participate in teardown process with tech and insurance adjusters in order to capture most thorough initial estimate
- Maintain wrecker fleet with scheduled services and maintenance
- Quality inspect vehicle prior to delivery to customer
Manager/Shop Foreman
Katy Coach Works and European Legacy Motors
03.2008 - 10.2015
- Assist in obtaining and maintaining Mercedes-Benz, Tesla and Aston Martin certified collision center certifications
- Acquire DRP programs
- Manage staff to expedite repairs
- Answer phones and coordinate repairs for both shops
- Prepared self-pay/walk in estimates, DRP estimates and supplements
- Customize and schedule performance upgrades for APR distribution
- Participate in teardown process and blueprint supplements with techs and insurance adjusters to minimize length of repairs
- Order, check in, organize/distribute parts
- Accounts receivable for completed RO’S
- Assign repairs to appropriate technician based on severity
- Communicate plan of action and completion time with customers
- Update rentals through ARMS portal and rental desk
- Quality assurance for delivery of all vehicles
Skills
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Proficient with office software
- Proficient with CCC One estimating software
- Familiar with STAR MB platform
- Familiar with ADP, MITCHELL estimating software
- Competent with high end and luxury brand repairs
- Bilingual (English, Spanish)
- Obtained, maintained and managed Mercedes-Benz, Aston Martin, Lotus, TESLA, FCA, Ford Aluminum, Nissan, Hyundai, Kia, Subaru certifications
- Motivated, experienced, competitive, driven to achieve
Certification
ICAR Platinum
Timeline
Collision Estimator / Collision Director
AutoNation
12.2018 - 12.2025
Lead Estimator/Co-Shop Foreman
Elite Collision
11.2015 - 12.2018
Manager/Shop Foreman
Katy Coach Works and European Legacy Motors
03.2008 - 10.2015