Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Caitlin Bergman

Warner Robins

Summary

Proven track record in enhancing customer loyalty and exceeding sales targets, demonstrated at Caliber Collision through expert vehicle maintenance advice and effective conflict resolution. Skilled in multitasking and computer applications, adept at fostering trust and managing high-stress situations, ensuring high customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Collision Estimator

Five Star Collision Center
09.2024 - Current
  • Analyzed damage reports to determine repair costs and timelines for vehicle restoration.
  • Collaborated with insurance adjusters to facilitate claim processes and expedite approvals.
  • Prepared detailed written estimates, ensuring compliance with regulatory requirements and industry best practices.
  • Coordinated with vendors and suppliers to source necessary parts, optimizing repair timelines and costs.
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Developed streamlined workflows that improved accuracy in estimating repair costs by minimizing errors.

Service Advisor

Caliber Collision
06.2022 - 08.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Server

Texas Roadhouse
07.2020 - 06.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative

Caliber Collision
12.2019 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Northside High School
Warner Robins, GA
06.2015

Skills

  • Customer Service
  • Multitasking and Organization
  • Computer Skills
  • Vehicle assessment
  • Damage assessment
  • Insurance procedures
  • Photographic evidence
  • Damage documentation
  • Customer relationship management

ADDITIONAL INFORMATION

References available upon request

Timeline

Collision Estimator

Five Star Collision Center
09.2024 - Current

Service Advisor

Caliber Collision
06.2022 - 08.2024

Server

Texas Roadhouse
07.2020 - 06.2022

Customer Service Representative

Caliber Collision
12.2019 - 06.2022

High School Diploma -

Northside High School

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