DEBORAH LAVANDERA
edmond,OK
Summary
Dynamic Collision Estimator with proven expertise at Gerber Collision in delivering precise cost estimates and enhancing customer satisfaction. Skilled in blueprint analysis and customer communication, I effectively advised clients on repair options, resulting in increased repeat business. A dedicated team leader, I foster collaboration and performance improvement among staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collision Estimator
Gerber Collision
Oklahoma City, OK
06.2019 - Current
- Verified accuracy of parts pricing from suppliers and vendors.
- Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
- Attended training sessions related to auto collision repair techniques and estimating software programs.
- Evaluated different repair methodologies to create collision estimates for damages.
- Documented findings in a written report with photos to be used for insurance claims.
- Calculated cost estimates for repair or replacement of vehicle parts.
- Communicated effectively with customers both verbally and in writing.
- Advised customers on the best course of action based on their budget constraints.
- Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
Assistant Manager
Enterprise Rent-A-Car
Shreveport, LA
05.2016 - 06.2019
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated regularly with customers to gain insights into their needs.
Sales Consultant
Rountree Ford
Shreveport, LA
01.2015 - 04.2015
- Negotiated deals and handled complaints or objections.
- Greeted and assisted customers to foster positive experiences.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Celebration High School
Celebration, FL05-2008
Skills
- Collision estimating
- Blueprint analysis
- Insurance documentation
- Customer communication
- Team leadership
- Performance feedback
- Customer relationship management
- Time management
- Attention to detail
- Multitasking Abilities
- Teamwork and collaboration
- Customer service
- CCC operations
- MAS calibrations
- OPS trained
Affiliations
- Gamer
- i enjoy outdoors
- skating
Certification
- I-Cars Gold certified
Languages
Spanish
Professional
Timeline
Collision Estimator
Gerber Collision
06.2019 - Current
Assistant Manager
Enterprise Rent-A-Car
05.2016 - 06.2019
Sales Consultant
Rountree Ford
01.2015 - 04.2015
High School Diploma -
Celebration High School
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