Weston Taylor
Oklahoma City
Summary
Seasoned Collision Estimator with robust experience in assessing vehicle damage and providing comprehensive repair estimates. Strong skill set includes knowledge of auto repair procedures, cost estimation techniques, and insurance claim processing. Notable for improving customer satisfaction rates and streamlining operations in previous roles.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Collision Estimator
Apex Hail & Collision
Yukon
07.2024 - 03.2025
- Company Overview: Apex was a new company where I helped build from the ground up
- My job was to manage and create estimates for insurance companies and update customers through the process
- I learned a lot about the ccc system through this time
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Calculated cost estimates for repair or replacement of vehicle parts.
- Prepared estimates used by management for planning, budgeting and scheduling work.
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Communicated effectively with customers both verbally and in writing.
- Prepared detailed reports outlining the estimated labor hours required for repairs.
- Documented findings in a written report with photos to be used for insurance claims.
- Prepared estimates to use in vendor or subcontractor selection.
- Coordinated with outside vendors to ensure timely delivery of parts and materials.
- Conducted final quality control check of vehicles prior to customer delivery.
- Consulted with clients, vendors or architects to make estimates and resolve conflicts.
- Reviewed material and labor costs to help make build-or-buy decisions.
- Analyzed historical data related to collision repair costs.
- Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
- Negotiated repair costs with insurance companies.
- Ordered necessary supplies and materials needed for repairs on vehicles.
- Assisted customers in understanding their insurance coverage options.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Parts Manager
Caliber Collision
Deer Creek
09.2023 - 08.2024
- Led a team of parts department employees, providing training and performance evaluations.
- Reviewed purchase requisitions to verify accuracy of requested items.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Inspected returned parts for damage before restocking shelves.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Received, examined and reshelved returned parts.
- Coordinated delivery schedules for incoming orders.
- Created reports to track inventory usage and performance metrics.
- Developed and maintained positive working relationships with vendors.
- Conducted monthly audits of inventory control systems.
Shop Detailer
Caliber Collision
Edmond
08.2022 - 09.2023
- Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
- Kept detailed records of services performed on each vehicle for billing and tracking purposes.
- Inspected vehicles thoroughly before and after detailing to ensure quality of work.
- Utilized a variety of tools such as power buffers, electric polishers, carpet extractors and vacuum cleaners.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
- Inspected vehicle to verify pristine appearance for customer.
- Assisted in training new detailers on techniques and company procedures.
- Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed wide range of vehicles each day.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Performed preventative maintenance to maintain proper functioning of service tools and equipment.
Education
High School Diploma -
Westmoore High School
Oklahoma City, OK05-2021
Skills
- Production Management
- Mechanic Experience
- Automotive Repair
- Mechanical Knowledge
- Office Management
- Auto Estimating
- Auto Body Repair
- Collision estimating
- Vehicle inspection
- Parts ordering
- Customer service
- Inventory management
- Effective communication
- Problem solving
- Attention to detail
- Estimating techniques
- Insurance procedures
- Claims processing
- Damage documentation
- Communication skills
- Labor cost estimation
Timeline
Collision Estimator
Apex Hail & Collision
07.2024 - 03.2025
Parts Manager
Caliber Collision
09.2023 - 08.2024
Shop Detailer
Caliber Collision
08.2022 - 09.2023
High School Diploma -
Westmoore High School