Joey Poe
Manager/Estimator
Falls Mills,VA
Summary
Seasoned Manager/Collision Estimator from Bill Cole Collision Center, adept in collision estimating and insurance negotiation, significantly enhanced repeat business through exceptional customer service. Expert in frame straightening and workflow coordination, I spearheaded efforts to streamline repair processes, ensuring efficiency and accuracy in all estimates and repairs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager/Collision Estimator
Bill Cole Collision Center
Bluefield, WV
08.2010 - 11.2024
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Negotiated prices with vendors for parts and supplies used in collision repair work.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Developed detailed reports outlining estimated labor and material costs associated with collision repairs.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Assisted in identifying potential sources of reduced cost parts or supplies when necessary.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Prepared estimates used by management for planning, budgeting and scheduling work.
- Inspected incoming vehicles prior to beginning any repair work in order to accurately estimate costs.
- Processed payments from customers or their insurance companies upon completion of a job.
- Managed inventory levels of parts and supplies needed for collision repair jobs on an ongoing basis.
- Recommended cost-effective solutions to customers regarding repairs or replacements of damaged parts.
- Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
- Performed vehicle inspections to assess the extent of damage and prepare estimates for repair costs.
- Reviewed completed work orders against original estimates to ensure accuracy of billing information.
- Maintained records of all vehicles serviced, including details about parts used, labor time.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Bluefield High School
Bluefield, WV06-1990
ELECTRONICS ENGINEERING -
Mercer County Vocational School
Princeton, WV06-1990
Skills
- Frame straightening
- Auto body repair expertise
- Insurance negotiation
- Workload prioritization
- Collision estimating
- Shop organization
- Staff training and development
- Collision repair proficiency
- Insurance claim handling
- Workflow coordination
- Quality control
- Estimating expertise
- Automotive repair
- CCC ONE expertise
Certification
ICAR MVP ADVANCED ESTIMATING SKILLS CLASS
Timeline
Manager/Collision Estimator
Bill Cole Collision Center
08.2010 - 11.2024
High School Diploma -
Bluefield High School
ELECTRONICS ENGINEERING -
Mercer County Vocational School