Scott Kessler
Cayucos,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced with vehicle damage assessment and repair coordination. Utilizes negotiation and communication skills to ensure accurate and efficient repair estimates. Track record of maintaining customer satisfaction and fostering effective teamwork in dynamic environments.
Overview
17
17
years of professional experience
Work History
Collision Estimator
Vintage Auto Body
San Luis Obispo, CA
01.2024 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
Remote Collision Estimator
Asi Claims - Audit Services
Conyers, GA
01.2020 - 01.2021
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages
- Audited Caliber collision shops for accuracy and proper repair procedures.
- Ability to self manage and set productive work scheduales for remote job.
Collision Production Manager
Vintage Auto Body
San Luis Obispo, CA
01.2018 - 12.2020
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Reviewed work for quality and compliance with company standards and design specifications.
Collision Estimator
Precision Collision Auto Body
Paso Robles, CA
05.2014 - 12.2016
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Delt with a large number of drp accounts. complying with rules guidelines and insurance company's procedures.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Worked in the largest collision shop in San Luis Obispo County.
- Attended insurance company seminars on compliance
- Continuing education and staying up to date on current repair procedures and new technology in the repair process.
- changes and other collision related topics.
Collision Shop Manager
Higuera Auto Body
San Luis Obispo, CA
02.2008 - 05.2014
- Streamlined communication between team members, leading to improved efficiency in completing repairs on time and within budget constraints.
- Ensured compliance with all local, state, and federal regulations related to collision repair services while staying informed of any changes in legislation that could impact business operations.
- Oversaw the hiring, training, coaching, and evaluation of employees to maintain a productive workforce capable of delivering quality repairs consistently.
- Implemented cost-saving measures by negotiating better deals with suppliers and streamlining inventory management.
- Built lasting relationships with customers through transparent communication regarding repair progress and costs while addressing any concerns or questions they may have had during the process.
- Ensured accurate estimates by thoroughly assessing vehicle damages and collaborating with insurance adjusters when necessary.
- Established a culture of continuous improvement within the shop, regularly reviewing procedures and seeking input from staff to enhance overall performance.
- Enhanced shop safety by conducting regular inspections, enforcing strict safety protocols, and addressing potential hazards promptly.
- Managed all aspects of the collision repair process from initial consultation to final delivery of repaired vehicles, ensuring customer satisfaction at every step.
- Maximized productivity by assigning tasks based on individual technician strengths and ensuring that appropriate tools were available for each job as needed.
- Coordinated marketing efforts, including advertising campaigns, promotional events, and online presence to attract new customers and maintain existing clientele.
- Developed strong relationships with insurance companies, resulting in increased referrals and revenue.
- Improved customer satisfaction by implementing streamlined processes for vehicle intake and repair updates.
- Implemented quality control measures after each repair job, ensuring that vehicles met or exceeded industry standards before being returned to customers.
- Maintained a high level of workmanship by ensuring all technicians were properly trained and certified.
- Strengthened shop reputation in the community through involvement in local events, sponsorships, social media engagement, and unparalleled customer service.
- Supervised and managed shop operations and tasks.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
GED -
Paso Robles High
Paso Robles, CA01.1997
Skills
- Damage assessment
- Cost estimation
- Vehicle inspection
- Parts ordering
- Estimating techniques
- Claims processing
- Damage documentation
- Structural analysis
- Welding techniques
- Mechanical aptitude
- Frame straightening
- Auto body repair
- Attention to detail
- Problem-solving abilities
- Multitasking
- Effective communication
- Cost control
- Analytical skills
- Vendor management
- Regulatory compliance
Timeline
Collision Estimator
Vintage Auto Body
01.2024 - Current
Remote Collision Estimator
Asi Claims - Audit Services
01.2020 - 01.2021
Collision Production Manager
Vintage Auto Body
01.2018 - 12.2020
Collision Estimator
Precision Collision Auto Body
05.2014 - 12.2016
Collision Shop Manager
Higuera Auto Body
02.2008 - 05.2014
GED -
Paso Robles High