Nicholas Taylor
Pembroke Pines
Summary
Adept Collision Estimator with a proven track record at Auto Nation Collision, enhancing shop revenue and customer satisfaction through expert damage assessments and efficient repair planning. Skilled in cost estimation and photographic evidence, coupled with exceptional adaptability and communication. Excelled in teamwork, ensuring smooth operations and repeat business through outstanding service.
Knowledgeable Estimator with solid background in assessing vehicle damages and coordinating repairs. Demonstrated ability to generate accurate repair estimates and work closely with repair teams to ensure quality outcomes. Proven track record of using negotiation skills and attention to detail to facilitate seamless customer experiences.
Personable and detail-oriented with knack for problem-solving and customer relations. Knowledgeable in automotive repair processes and skilled in estimating repair costs and timelines. Committed to delivering accurate assessments and ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Collision Estimator
Auto Nation Collision
06.2021 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
Collision Estimator
Lexus Of Pembroke Pines
01.2020 - 05.2021
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
Collision Estimator
Collision Care Xpress
03.2017 - 11.2020
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
Education
No Degree - Automotive Collision Repair
Atlantic Technical College
Pompano Beach, FL06-2012
Skills
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Vehicle inspection
- Estimating techniques
- Parts ordering
- Claims processing
- Repair planning
- Damage documentation
- Structural analysis
- Suspension repair
- Paint matching
- Auto body repair
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Reliability
- Self motivation
- Professionalism
- Blueprint reading
- Adaptability
Accomplishments
- Achieved recognition by completing estimates with accuracy and efficiency.
- Supervised team of 10 staff members.
Timeline
Collision Estimator
Auto Nation Collision
06.2021 - Current
Collision Estimator
Lexus Of Pembroke Pines
01.2020 - 05.2021
Collision Estimator
Collision Care Xpress
03.2017 - 11.2020
No Degree - Automotive Collision Repair
Atlantic Technical College