Tiffany Brooks
Waldorf,MD
Summary
Proven Collision Estimator with a track record of enhancing customer satisfaction and increasing revenue at Certified Auto Body. Expert in damage assessment and cost estimation, coupled with a knack for managing multiple projects with precision. Skilled in repair planning and parts ordering, demonstrating a strong attention to detail and adaptability in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Collision Estimator
Certified Auto Body
07.2023 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Increased shop revenue through effective upselling of additional services during the estimation process.
Repair Planner
Service King
07.2021 - 07.2023
- Collaborated with cross-functional teams to align goals and ensure project success.
- Optimized inventory control, reducing waste and improving cost efficiency.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Streamlined workflow processes for improved team productivity and project outcomes.
Collision Estimator
Complete Auto Body
09.2016 - 06.2021
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Collision Estimator
Marlow Auto Body
07.2014 - 09.2016
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Education
Associate of Arts - Culinary Arts
Stratford University
Falls Church, VA05.1998
Skills
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Estimating Techniques
- Repair Planning
- Parts Ordering
- Damage Documentation
- Suspension Repair
Timeline
Collision Estimator
Certified Auto Body
07.2023 - Current
Repair Planner
Service King
07.2021 - 07.2023
Collision Estimator
Complete Auto Body
09.2016 - 06.2021
Collision Estimator
Marlow Auto Body
07.2014 - 09.2016
Associate of Arts - Culinary Arts
Stratford University
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