Tiffany Brooks
Waldorf,MD
Summary
Proven Collision Estimator with a track record of enhancing customer satisfaction and increasing revenue at Certified Auto Body. Expert in damage assessment and cost estimation, coupled with a knack for managing multiple projects with precision. Skilled in repair planning and parts ordering, demonstrating a strong attention to detail and adaptability in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Collision Estimator
Certified Auto Body
White Plains, MD
07.2023 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Increased shop revenue through effective upselling of additional services during the estimation process.
Repair Planner
Service King
Waldorf, MD
07.2021 - 07.2023
- Collaborated with cross-functional teams to align goals and ensure project success.
- Optimized inventory control, reducing waste and improving cost efficiency.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Streamlined workflow processes for improved team productivity and project outcomes.
Collision Estimator
Complete Auto Body
Waldorf, MD
09.2016 - 06.2021
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Collision Estimator
Marlow Auto Body
Marlow Heights, MD
07.2014 - 09.2016
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Education
Associate of Arts - Culinary Arts
Stratford University
Falls Church, VA05.1998
Skills
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Estimating Techniques
- Repair Planning
- Parts Ordering
- Damage Documentation
- Suspension Repair
Timeline
Collision Estimator
Certified Auto Body
07.2023 - Current
Repair Planner
Service King
07.2021 - 07.2023
Collision Estimator
Complete Auto Body
09.2016 - 06.2021
Collision Estimator
Marlow Auto Body
07.2014 - 09.2016
Associate of Arts - Culinary Arts
Stratford University