Jason Jahnke
Jacksonville
Summary
Automotive technician with experience in a position where accurate diagnosis and timely, reliable repairs are needed in a service department seeking to satisfy customer needs.
Multiple years of experience in dealership setting with full range of diagnosis and repair abilities including engine performance, automatic transmissions, steering/suspension, and electrical systems. Hold certifications for MVAC and Nissan ECCS systems, and was previously ASC and Nissan/Infiniti Master Technician Certified. Was awarded Technician of the Month multiple times, Employee of the Quarter at current employment, and long time team lead in dealership setting, while maintained a high customer satisfaction rating. Strongly motivated to complete diagnosis and repairs swiftly and accurately, and to satisfy customer concerns.
Overview
19
19
years of professional experience
Work History
Collision Estimator
North Florida Lincoln Collision Center
07.2022 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Master Techncian
Atlantic Infiniti
02.2012 - 07.2022
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
Automotive Technician
Mike Shad Nissan of Jacksonville
02.2006 - 11.2009
- Full service technician on all vehicle systems
- Experience in diagnosis, repair, and maintenance
- Maintained high customer satisfaction rating
- Completed Nissan ECCS training program.
Quick Lube Technician
Nimnicht Chevrolet on Cassat Ave.
07.2005 - 02.2006
- Performed maintenance and basic repairs
- Fast paced work load.
Education
High School Graduate -
Baker County High School
Automotive Service Management Technology -
Florida State College at Jacksonville
03.2009
Ford Maintenance and Light Repair Training Program -
Florida State College at Jacksonville
02.2006
Skills
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Vehicle Inspection
- Parts Ordering
- Repair Planning
- Diagnostic Tools
- Labor Costing
- Wheel Alignment
- Suspension Repair
- Mechanical Aptitude
- Electrical Systems
Awards
- 2 Technician of the Month awards
- Employee of the Quarter
- Career Education Clubs of Florida District Competitive Events - 6th Place Automotive Technician
References
- Wendell Harper, Current Collision Director of North Florida Lincoln and Key Collision Centers (904) 412-3559
Timeline
Collision Estimator
North Florida Lincoln Collision Center
07.2022 - Current
Master Techncian
Atlantic Infiniti
02.2012 - 07.2022
Automotive Technician
Mike Shad Nissan of Jacksonville
02.2006 - 11.2009
Quick Lube Technician
Nimnicht Chevrolet on Cassat Ave.
07.2005 - 02.2006
High School Graduate -
Baker County High School
Automotive Service Management Technology -
Florida State College at Jacksonville
Ford Maintenance and Light Repair Training Program -
Florida State College at Jacksonville
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