Anthony Arroyo
West Dundee
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collision Estimator
Maaco Auto Body
04.2022 - 10.2024
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Manage Fleet accounts such as Hertz, Enterprise, U-HAUL
- Used CCC/Audtex estimating software
- Work with insurance companies and manage repairs
Concrete Worker
Acme Concrete Raising & Repair
06.2021 - 11.2021
- Raise and or level concrete to correct pitch, drill holes into ground to inject foam
- Use heavy saw to separate pieces of concrete away from each other
- Patch holes after work is done and clean up
- Communicate with customers
- Measured precise amounts of concrete and verified levelness to improve quality of finished product.
- Completed high-quality work by precisely constructing forms for setting concrete structures.
- Improved job site safety by adhering to strict OSHA guidelines and conducting regular equipment inspections.
- Supported overall project success with strong communication skills, coordinating effectively with supervisors and fellow workers.
- Collaborated with other team members to ensure smooth project execution and achieve desired results.
- Maintained clean job sites by properly disposing of debris and excess materials on a daily basis.
Tire and Lube Technician
Dodge wickstrom
12.2020 - 06.2021
- Greeted customers and answered questions about oil changes and other services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Prioritized tasks effectively to manage multiple appointments simultaneously without compromising quality of service.
- Collaborated with team members to streamline processes, resulting in reduced wait times for customers.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Detailer
Adesa Auto Auction
01.2019 - 03.2020
- Clean cars thoroughly keep station clean move at a fast pace rate
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Washed cars and trucks daily for auto dealership.
- Shined vehicle windows and windshields to remove water spots.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Porter
Al Piemonte Chevrolet
09.2018 - 06.2019
- Clean customer cars, Prep sold cars for new customers
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Resolved guest inquiries punctually and politely for professional customer service.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Merchandiser
Reyes Coca-Cola Bottling
06.2018 - 09.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Developed themes, props and lighting for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
Lube Technician
Jiffy Lube
12.2017 - 06.2018
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Kept shop areas neat, clean, and free of safety hazards.
Crew Trainer
Culver's
11.2016 - 11.2017
- Trained new people how to do the job open and closed the store prepped the food made food helped customers
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Provided coaching and mentoring to employees.
- Trained other employees in customer service, food safety, and performance requirements.
- Worked both kitchen and front end
Education
High school or equivalent -
Dundee-Crown High School
Carpentersville, IL05.2018
Skills
- Customer Service
- Merchandising
- Auto Detailer
- Adaptability
- Effective Communication
- Problem-Solving
- Time Management
- Multitasking
- Photography
- Auto Body Repair Knowledge
- Damage Assessment
- Photographic Evidence
Certification
Driver's License
Timeline
Collision Estimator
Maaco Auto Body
04.2022 - 10.2024
Concrete Worker
Acme Concrete Raising & Repair
06.2021 - 11.2021
Tire and Lube Technician
Dodge wickstrom
12.2020 - 06.2021
Detailer
Adesa Auto Auction
01.2019 - 03.2020
Porter
Al Piemonte Chevrolet
09.2018 - 06.2019
Merchandiser
Reyes Coca-Cola Bottling
06.2018 - 09.2018
Lube Technician
Jiffy Lube
12.2017 - 06.2018
Crew Trainer
Culver's
11.2016 - 11.2017
Driver's License
High school or equivalent -
Dundee-Crown High School
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