Glenda Morris
Auto Damage Collision Writer
Reynolds Station,KY
Summary
Employee of the year at prestigious Hospital, while working as a student.
My goal has always been to teach anyone that would like to learn more within a position and then would take the initiative to train them to the best of my ability.
Ability to multitask , highly focused, and believe in doing the right thing all the time, I believe that my best achievement and what I am most proud of has been to continue learning and achieving excellent grading reviews and rewards with a learning disability. I have proven to be a success with straight A’s throughout my college career often at the disbelief of others because I am highly driven performance based employee with a solid work ethic and and a strong core belief that we are all achievers and we put our minds and set strong goals for ourselve
Overview
28
28
years of professional experience
1
1
Certification
Work History
Collision Estimator
Caliber Collision
Evansville, IN
11.2023 - Current
- 1. Intake drop off and load level vehicle’s.
- 2. Perform walk around damage assessment with customer noting damage per insurance assignment and addressing prior damage not covered.
- 3. Perform collision estimates for walk in customers.
- 4. Mapping vehicle damage.
- 5. Photographing vehicles.
- 6. Imputing customer and vehicle information into CCC1 and Mitchell software.
- 7. Pre and Post Scan vehicles.
- 8. Assist in dispatching Repair Orders to Technicians.
- 9. Plan the repair after complete vehicle teardown with Technician.
- 10. Mark damaged takeoff parts and photograph accordingly to DRP guidelines.
- 11. Write damage estimate for repairs utilizing DRP parts matrix and guidelines.
- 12. Create a repair plan and set expected completion date of repairs.
- 13. Ordering parts for repairs utilizing SureParts and OPSTrax ordering software.
- 14. Perform work in process images for insurance compliance.
- 15. Dedicated to providing customer updates throughout the repair process.
- 16. Arrange sublet vendor labor such as ADAS, alignments, and mechanical repairs.
- 17. Update ARMS if necessary.
- 18. Perform quality inspection of repair.
- 19. Complete review of Good to Go process insuring all invoices, photos and required documentation are attached to file.
- 20. Verify insurance payments to center and or customer and deductible for accurate final billing to accounting.
- 21. Committed to always providing excellent customer service to our customers and vendors and always doing the right thing.
- 22. Core belief that working together as a team is the most effective means to achieve success with an organization.
Managing Partner
K.T Towing
Ladson, SC
05.2013 - Current
- 1. Answering multi-line phone
- 2. Dispatch tows to drivers
- 3. Process all cars into computer system
- 4. Process all transfers to and from customers
- 5. Process paperwork for magistrate titles
- 6. Process magistrate titles through DMV
- 7. Taking payments
- 8. Process all bank transactions
- 9. Manage staff
- 10. Clean and sale used inventory
Service Writer/Advisor
Blue Compass RV
Ladson, SC
03.2022 - 11.2023
- 1. Receiving Units in for service appointments.
- 2. Inspection of concerns for repairs.
- 3. Explaining warranty and out of pocket cost associated with repairs.
- 4. Manually entered customer concerns into a written repair order for technician.
- 5. Dispatched work worker to technician assigned to unit.
- 6. Maintained constant communication with technician and customer throughout the repair process.
- 7. Submitted claims to manufacturer and extended warranty for coverage.
- 8. Submitted parts request for ordering and followed through to ensure all parts were ordered and received.
- 9. Collected payment for out of pocket expenses.
- 10. Up sold customers on extras while in service drive.
- 11. Maintained documentation of all customer interaction from start to finish.
Parts Manager
Campers Inn RV
Moncks Corner, SC
02.2022 - 11.2022
- 1. Day to day operations
- 2. Shipping and receiving
- 3. Ordering parts for stock and repair
- 4. Inputting invoices
- 5. Accounts payable
- 6. OTC Sales
- 7. Cash Handling
- 8. Key Holder
Parts Specialist
Flint Equipment
Ladson, SC
03.2021 - 03.2022
- 1. Parts Advisor
- 2. Part Sales
- 3. Shipping and Receiving
- 4. Key Holder
General Manager in Training
Advance Auto Parts
Charleston, SC
08.2019 - 05.2021
- 1. Daily Operations
- 2. Key Holder
- 3. Floating Manager
- 4. Inventory Team
- 5. Cash Handling
Parts to Service Liason
Low Country Harley Davidson
Charleston, SC
05.2012 - 08.2019
- 1. Master Parts Advisor
- 2. Master Service Advisor
- 3. Master Sales Advisor
- 4. Master Inventory Specialist
Office Manager
Med 1st Medical Center
Owensboro, KY
10.1998 - 06.2006
- 1. Answering multi-line phone system
- 2. Scheduling patient appointments
- 3. Daily follow up calls regarding treatments
- 4. Payment collections
- 5. Insurance verification
- 6. Staff management
- 7. Calling in patient medication if needed
- 8. Assisted Physician during consultation
- 9. Assisted as need in physical therapy treatments
Education
High school diploma or GED - undefined
B.A. - Mass Communications
Southern New Hampshire University
Manchester, NH03.2021
Associate in Science (AS) - Commercial Graphics
Trident Technical College
South Carolina11.2013
Master Parts And Service Advisor - Master Service Writer
Harley Davidson University / Shop Talk Training
Remote 05.2003
Certificate - Respiratory Therapy
California College of Health Sciences
College City, CA11.1993
Skills
Basic life support
Computer skills
Accounts Receivable
Administrative Experience
Account Management
Auto service management
Patient assessment
Office Management
Bookkeeping
Merchandising
Automotive repair arbitration
Schedule management
Outpatient
Shipping & Receiving
Decision making
Freight Experience
Service writing
Dealership experience
Customer service
Auto Collision Writer per insurance DRP guidelines
Parts ordering, and are sourcing OpsTrax and sure parts
Estimating Software CCC1, Mitchell, LightSpeed and Snapsheet
Medical terminology
Team engagement and Management
Order Entry
Inventory Control
Customer support
Logistics
Phone etiquette
Purchasing
Insurance Verification
Sales Management
Windows
Sales
Patient care
Data Entry
EKG
Pricing
Store Management Experience
Computer literacy
Retail Sales
Accounts Payable
Collections
Medical receptionist
Computer operation
Adobe Suites includes, Photoshop, illustrator, after effects, dream Weaver
Certification
- Driver's License
- Master Training Specialist, 2014-04-01, 2019-10-01
- Harley Davidson Motorcycle License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Personal Information
- Driving License: Yes
- Visa Status: Authorized to work in the US for any employer
Timeline
Collision Estimator
Caliber Collision
11.2023 - Current
Service Writer/Advisor
Blue Compass RV
03.2022 - 11.2023
Parts Manager
Campers Inn RV
02.2022 - 11.2022
Parts Specialist
Flint Equipment
03.2021 - 03.2022
General Manager in Training
Advance Auto Parts
08.2019 - 05.2021
Managing Partner
K.T Towing
05.2013 - Current
Parts to Service Liason
Low Country Harley Davidson
05.2012 - 08.2019
Office Manager
Med 1st Medical Center
10.1998 - 06.2006
High school diploma or GED - undefined
B.A. - Mass Communications
Southern New Hampshire University
Certificate - Respiratory Therapy
California College of Health Sciences
Associate in Science (AS) - Commercial Graphics
Trident Technical College
Master Parts And Service Advisor - Master Service Writer
Harley Davidson University / Shop Talk Training