TERRY L BYERS

Completed 3000 appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.

• Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
• Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
• Negotiated completed damage estimates and repair costs.
• Documented damage with photographs and detailed written descriptions.
• Used CCC one and Mitchell Databases to calculate damages and claim values.
• Managed Collision center from 2/7/2021-5/15/2023
• Controlled costs to keep business operating within budget and increase profits.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

• Picking up students from schools and transporting to day care
• Afterschool program which includes Tae Kwon Do training.
• Make sure all students complete their homework, snacks and drinks are given before each and every Tae Kwon Do class, most of all safety and care for 100 students are most important.
• Adult Hapkido Instructor for night classes.
• Established 3rd Dan in Hapkido and 1st in Tae Kwon Do

• Managed work flow to exceed quality service goals.
• Met all customer call guidelines including service levels, handle time and productivity.
• Assumed ownership over team productivity and managed work flow to meet or exceed 100 percent quality service goals.
• Maintained up-to-date knowledge of product and service changes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Upheld top-quality workmanship and excellent customer service.
• Reviewed work orders and discussed them with supervisors

.Communicated effectively with customers on future problems and repairs that might need to be addressed.

• Communicated with insurance companies for completion of repairs on customers vehicles up to manufactures and insurance quality. review and inspect damages to vehicles with technicians, review parts ordering with parts Manager and insurance companies.
• Performed 2000 estimates in CCC one and Mitchell estimating systems.
• Reviewed and matched all estimates from all other insurance companies and copied to CCC one. performed any and all supplement requests for additional repairs.
• Schedule appointments for incoming insurance initial and supplemental inspections.
• Performed final quality inspections before customer delivery.

• Communicated effectively with customers on future problems and repairs that might need to be addressed.
• Communicated with insurance companies for completion of repairs on customers vehicles up to manufactures and insurance quality.
• Review and inspect damages to vehicles with technicians, review parts ordering with parts manager and insurance companies.
• Performed 1000 estimates in CCC one and Mitchell estimating systems.
• Handled Geico ARX Express Auto Repair Program extensively.
• Reviewed and matched all estimates from all other insurance companies and copied to CCC one.
• Performed any and all supplement requests for additional repairs.
• Schedule appointments for incoming insurance initial and supplemental inspections.
• Performed final quality inspections before customer delivery.

• Responded to all customer inquiries thoroughly and professionally.
• Placed special merchandise orders for customers.
• Recommended new Golf Cart accessories to customers, resulting in add-on business.
• Answered customer questions about product availability and shipment times.
• Accurately logged 200 daily shipping and receiving orders.

• Reviewed over 500 work orders and discussed them with supervisors.
• Interfaced with management and colleagues in professional manner.
• Upheld top-quality workmanship and excellent customer service.
• Maintained vehicle records by recording and filing all service and repairs.
• Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
• Shared best practices for sales and customer service with other team members to help improve store's efficiency.
• Greeted customers in timely fashion, while quickly determining their needs.