Daniel Ruffo
Sanger
Summary
Adept Collision Estimator with a proven track record at Cerritos Collision Center, enhancing shop revenue through skilled upselling and precise cost estimation. Known for exceptional problem-solving and adaptability, excels in delivering accurate repair assessments while ensuring high customer satisfaction. Balances technical expertise with strong interpersonal communication, driving efficiency and professionalism in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Collision Estimator
North Texas RV Repair
09.2024 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Collision Estimator
Big Rig Collision Center
05.2015 - 04.2024
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Increased shop revenue through effective upselling of additional services during the estimation process.
Collision Estimator
Cerritos Collision Center
01.2009 - 04.2015
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Increased shop revenue through effective upselling of additional services during the estimation process.
Education
High School Diploma -
Cerritos High
Cerritos, CASkills
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Claims processing
- Repair planning
- Damage documentation
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Decision-making
- Adaptability and flexibility
- Effective communication
- Self motivation
- Analytical thinking
- Operations management
- Professionalism
Timeline
Collision Estimator
North Texas RV Repair
09.2024 - Current
Collision Estimator
Big Rig Collision Center
05.2015 - 04.2024
Collision Estimator
Cerritos Collision Center
01.2009 - 04.2015
High School Diploma -
Cerritos High
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