Margarito Escobar
El Cajon,California
Summary
Proven Collision Estimator with a track record of utilizing CCC ONE expertise to enhance accuracy in repair estimates at Gerber Collision & Glass. Excelled in boosting customer satisfaction and negotiating with insurance companies, showcasing strong teamwork and bilingual skills. Drove operational improvements, demonstrating a keen ability to multitask and manage time efficiently.
Overview
5
5
years of professional experience
Work History
Collision Estimator
Gerber Collision & Glass
04.2023 - Current
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
General Manager
Crash Champions
01.2021 - 04.2023
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Collision Estimator
Service King Collision
07.2019 - 12.2021
Education
High School Diploma -
Kearny High School
San Diego, CA06.2006
Skills
- Auto Body Repair Knowledge
- Damage Assessment
- Insurance procedures
- Vehicle Inspection
- Estimating Techniques
- Claims Processing
- Damage Documentation
- Structural analysis
- CCC ONE expertise
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Collision Estimator
Gerber Collision & Glass
04.2023 - Current
General Manager
Crash Champions
01.2021 - 04.2023
Collision Estimator
Service King Collision
07.2019 - 12.2021
High School Diploma -
Kearny High School
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