Jennifer Bartlett
Lakeland,FL
Summary
I am currently looking to join a team that will benefit from my expertise of the collision repair industry and a place will I will be able to grown within the company. I have a very strong estimating background and continue to learn everyday. My insurance partners and I have great working environment and open communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Collision Estimator
Gerber Collision & Glass
12.2018 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Collision Estimator
Caliber Collision
05.2014 - 12.2018
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
Collision Estimator
Gerber Collision
05.2008 - 05.2014
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
Education
High School Diploma -
South View High School
Hope Mills, NC06.1995
Skills
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Vehicle Inspection
- Estimating Techniques
- Parts Ordering
- Claims Processing
- Repair Planning
- Damage Documentation
- Diagnostic Tools
- Structural analysis
- Suspension Repair
- Customer Relationship Management
- CCC expertise
Certification
I CAR Platinum Certified
Timeline
Collision Estimator
Gerber Collision & Glass
12.2018 - Current
Collision Estimator
Caliber Collision
05.2014 - 12.2018
Collision Estimator
Gerber Collision
05.2008 - 05.2014
High School Diploma -
South View High School