Ken Lazzini

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• Estimated collision damage
• Negotiated with insurance companies
• Blueprinted repair process
• Scanning
• Ordered Parts and checked in Parts
• Communicated with techs
• Quality control
• Collecting payments
• Closing RO's
• Opening and closing shop
• Organized documentation related to repair estimates and customer interactions.
• Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
• Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
• Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
• Reviewed and approved invoices and payments, verifying accuracy of expenses.

Auto paint sales

Color matching

Paint advice

• Managed daily operations, ensuring high-quality service and customer satisfaction for 33 years did estimates,negotiated with insurance companies and every aspect of running a shop.
• Oversaw staff training programs to enhance technical skills and operational efficiency.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.