Michelle Ford
Cumming,USA
Summary
Collision repair professional with extensive experience in damage assessment and repair coordination. Known for achieving high customer satisfaction through accurate estimates and efficient repair processes. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Collision Estimator
Crash Champions
11.2018 - 02.2025
- Evaluated vehicle damage and provided detailed repair estimates for clients.
- Streamlined workflow processes to enhance efficiency in estimate generation.
- Conducted thorough inspections to ensure compliance with safety standards.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
Collision Estimator
Buford Collision Center
01.2015 - 10.2018
- Evaluated vehicle damage and provided detailed repair estimates for clients.
- Collaborated with insurance adjusters to facilitate timely claims processing.
- Utilized estimating software to generate accurate quotes and assessments.
- Mentored junior estimators, promoting best practices in collision assessment.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
Sales Manager
Maaco Collision
07.2010 - 01.2015
- Prepare Estimates
- Manage parts order/receipt/inventory
- Manage repairs through complete process
- General Administrative duties, filing, faxing, copying, mailing
Collision Estimator
Classic Collision
01.2006 - 07.2010
- Arrange Customer Estimate Appointments
- Estimator for DRP Accounts State Farm, USAA, and Horace Mann
- Manage repairs through complete process
- Manage parts order/receipt/inventory
Collision Estimator
Prestige Collision of Gwinnett
02.2000 - 01.2006
- Arrange Customer Estimate Appointments
- Prepare Estimates in Pathways CCC
- Manage Parts Order/Receipt/Inventory
- Manage repairs through complete process
Education
High School Diploma -
Skills
Damage assessment
Insurance procedures
Photographic evidence
Parts ordering
Claims processing
Repair planning
Damage documentation
Certification
I - CAR Platinum Estimator
Timeline
Collision Estimator
Crash Champions
11.2018 - 02.2025
Collision Estimator
Buford Collision Center
01.2015 - 10.2018
Sales Manager
Maaco Collision
07.2010 - 01.2015
Collision Estimator
Classic Collision
01.2006 - 07.2010
Collision Estimator
Prestige Collision of Gwinnett
02.2000 - 01.2006