Charlie Sanders
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Remote Customer Service
Conduent
06.2025 - Current
- Provided customer service support by answering inquiries regarding shipment status or delivery time frames.
- Resolved post sales problems that arose promptly in order to maintain excellent customer service levels.
Remote Technical Support Representative
Teleperformance
02.2021 - 11.2024
- Provided exceptional customer service and technical support on inbound calls from clients
- Managed escalated calls effectively, ensuring high customer satisfaction.
- Troubleshoot phone, tablet, and computer issues using provided tools.
At Home Advisor
Kelly Services
10.2017 - 11.2021
- Delivered customer service and technical support to clients, enhancing user experiences.
- Conducted troubleshooting for various devices, ensuring swift resolutions.
Customer Service Representative
Sitel Corporation
09.2011 - 08.2017
- Provided technical support for inbound calls, addressing diverse customer needs.
- Handled escalated issues from other advisors, showcasing problem - solving skills.
Education
High School Diploma -
West Lowndes High School
Columbus, MS05.2008
Skills
- Strong Tech Proficiency
- Excellent Communication Skills
- Self Motivated
- Adaptability to new technology
- Customer service excellence
- Time management and organization
- Collaborative team player
Timeline
Remote Customer Service
Conduent
06.2025 - Current
Remote Technical Support Representative
Teleperformance
02.2021 - 11.2024
At Home Advisor
Kelly Services
10.2017 - 11.2021
Customer Service Representative
Sitel Corporation
09.2011 - 08.2017
High School Diploma -
West Lowndes High School