Dulce Arredondo
Corona,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Remote Customer Service
Tillys
07.2023 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Barista
Mojos Coffee
08.2022 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Server
J Sushi
08.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
Jeffrey Court
12.2019 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Waitress/Hostess/Cashier
SGC Japanese Restaurant
06.2020 - 09.2020
- Greeted customers entering restaurant and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Herbalism
Berkeley Herbal Center
Berkeley, CAHigh School Diploma -
Corona High
Corona, CA06.2019
Skills
- Microsoft PowerPoint
- Business Development Understanding
- Retail Sales Customer Service
- Order Fulfillment
- Credit Card Payment Processing
- Stocking and Replenishing
- Active Listening
- Microsoft Excel
- Microsoft Word
- Customer Relations
- Warehousing Functions
- Promotional Support
- Brand Representation
- Product Organization
- Multi-Line Phone Talent
- Customer Relationship Management
- Shipping Procedures Understanding
- Computer Proficiency
- Store Maintenance
- Critical Thinking
- Conflict Resolution
- Customer Consulting
- Shipping and Receiving Understanding
- Money Handling Abilities
- Reading Comprehension
- Refund Processing
- Typing Proficiency
- Managing Multiple Tasks
- Prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Remote Customer Service
Tillys
07.2023 - 09.2023
Barista
Mojos Coffee
08.2022 - 08.2023
Server
J Sushi
08.2022 - 07.2023
Waitress/Hostess/Cashier
SGC Japanese Restaurant
06.2020 - 09.2020
Customer Service Representative
Jeffrey Court
12.2019 - 10.2020
No Degree - Herbalism
Berkeley Herbal Center
High School Diploma -
Corona High