Vickie Thrasher
Overview
15
15
years of professional experience
Work History
Remote Customer Service
P.T. Construction Company, Inc.
Buford, GA
09.2015 - 06.2024
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Enhanced client satisfaction by providing exceptional customer service and addressing individual needs.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Commutation between the Builder and the workers, clients
- Payroll
Administrative Assistant
Revell Flooring, Inc.
Atlanta, GA
11.2012 - 01.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Payroll for sub-contractors
H.R. Assistant
Commercial Bank of Georgia
Lawrenceville, GA
02.2009 - 09.2012
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Developed and maintained HR policies and procedures.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
Associate of Applied Science - Business
Gwinnett Technical College
Lawrenceville, GA01-1993
High School Diploma -
Dacula High School
Dacula, GA05-1990
Skills
- Customer service-focused
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Microsoft Excel
- Complaint resolution
- Microsoft Outlook
- Team Development
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Quality Control
- Spreadsheets
Timeline
Remote Customer Service
P.T. Construction Company, Inc.
09.2015 - 06.2024
Administrative Assistant
Revell Flooring, Inc.
11.2012 - 01.2015
H.R. Assistant
Commercial Bank of Georgia
02.2009 - 09.2012
Associate of Applied Science - Business
Gwinnett Technical College
High School Diploma -
Dacula High School