Summary
Work History
Education
Skills
Timeline
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Caralee Smith

North Las Vegas,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Remote Customer Service

V3 Electric
North Las Vegas, NV
01.2023 - 07.2023
  • Answered calls, emails, and text messages from customers needing assistance regarding the status of their solar system project, solar production and savings as well as complaints about installation and service requests.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Remote Banking Teller

USAA
12.2021 - 12.2022
  • Processed transactions such as debit card services, deposit holds, deposits/withdrawals and account maintenance.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Helped constant flow of customers every day with a positive attitude and focus on customer satisfaction.

Captioning Agent

Captioncall
Henderson, NV
09.2020 - 10.2021
  • Provided telephone captioning services to individuals with hearing loss.
  • Self-motivated, with a strong sense of personal responsibility.

Crossing Guard

North Las Vegas Police Department
North Las Vegas, NV
08.2014 - 06.2015
  • Help children safely cross the street before and after school.
  • Used signs, hand signals and flags to control car and foot traffic conditions.
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.

Foster Parent

Clark County Department Of Family Services
Las Vegas, NV
05.2011 - 11.2013
  • Fostered children removed from their homes because of abuse or neglect.
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Helped reunify birth families through coordinated visitation strategies.
  • Provided a safe environment with food, clothing, and shelter as well as emotional care and access to medical and mental health services.

Education

Bachelor of Arts - Psychology

University of Nevada Las Vegas
Las Vegas, NV
12.2018

Associate of Arts - General Education

College of Southern Nevada
Las Vegas, NV
06.2016

Skills

  • Great communication and customer service skills
  • Dependable and focused
  • Microsoft Word/Excel/PowerPoint proficient
  • Member Services
  • Customer Relations
  • 2 1/2 years experience working remotely

Timeline

Remote Customer Service

V3 Electric
01.2023 - 07.2023

Remote Banking Teller

USAA
12.2021 - 12.2022

Captioning Agent

Captioncall
09.2020 - 10.2021

Crossing Guard

North Las Vegas Police Department
08.2014 - 06.2015

Foster Parent

Clark County Department Of Family Services
05.2011 - 11.2013

Bachelor of Arts - Psychology

University of Nevada Las Vegas

Associate of Arts - General Education

College of Southern Nevada

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Caralee Smith