Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Melissa Terrell

Quality Lead / line operator/
Albany,GA

Summary

To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

21
years of professional experience

Work History

Tax Slayer Pro Support
Augusta, GA

Remote Customer Service
11.2022 - 06.2023

Job overview

  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.
  • Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.

Tax of America
Albany, GA

Tax Preparer
01.2010 - 06.2022

Job overview

  • Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures
  • Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables
  • Interview clients to obtain additional information on taxable income and deductible expenses and allowances
  • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
  • Review financial records such as income statements and documentation of
  • Interpersonal Skills
  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
  • Computer-literate performer with extensive software proficiency covering wide variety of applications including Microsoft Suite
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
  • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation
  • Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks
  • Highly motivated self-starter who takes initiative with minimal supervision
  • Innovative problem-solver who can generate workable solutions and resolve complaints
  • Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude
  • Expenditures in order to determine forms needed to prepare tax returns
  • Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.

Tara Foods
Albany, GA

Advanced Line Operator/Forklift Operator
01.2004 - 06.2020

Job overview

  • Operate and monitor production line(s) to ensure efficiency
  • Remove or shift materials and/or finished products to facilitate proper flow
  • Ensure package and product quality
  • Perform preventative maintenance
  • Operate all manufacturing equipment (including new technologies) efficiently and safely
  • Clean equipment and area before, during, and after shift
  • Maintain clean work area through good housekeeping practices
  • Expedite repairs to line, working with maintenance as necessary
  • Verify oil levels, soap running on filler, valves operational, rinser operational
  • Monitor conveyor for jams near and in the tunnel and correct when discovered
  • Keep daily records of down time and machine operations.

Uniforms by Julie, Inc
Albany, GA

Retail Sales Associate
01.2002 - 01.2005

Job overview

  • Greet customers and ascertain what each customer wants or needs
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Maintain records related to sales
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Describe merchandise and explain use, operation, and care of merchandise to customers.

Education

Albany Technical College

from Accounting
01.2003

University Overview

Albany Technical College

from Business & Office Technology
01.2002

University Overview

Skills

  • Related Skills
  • Operate, understand and rotate
  • Through all pieces of packaging
  • Equipment
  • Responsible for the sanitation of all
  • Equipment on the assigned line
  • Perform line checks, assist with
  • Accident investigations, hazard
  • Analysis, audits, and attend meetings
  • As required
  • Drive forklifts as trained to do so
  • Read and interpret Brewing
  • Schedule, job procedures, and work
  • Instructions
  • Responsible for operator-based
  • Maintenance of equipment and
  • Ensuring equipment is running
  • Efficiently producing a quality
  • Product
  • Leadership Skills
  • Tactical/ Operational Planning
  • Accountability Reports
  • Daily Status Reports
  • Tracking Prioritization
  • Computer Operation
  • Supplies Management
  • Warehouse Knowledge
  • Safety Precautions/Procedures
  • Manufacturing
  • Delegation/Structure
  • Problem Solver
  • Professional Skills
  • Office Equipment
  • Policies/Procedures
  • Organization/Decision Making
  • Microsoft Skills:
  • Word, Excel
  • Access, PowerPoint, Outlook
  • Internet Explorer, Safari, MAC
  • Customer Service
  • Travel Planning
  • Receiving Support
  • Staff Training

Timeline

Remote Customer Service
Tax Slayer Pro Support
11.2022 - 06.2023
Tax Preparer
Tax of America
01.2010 - 06.2022
Advanced Line Operator/Forklift Operator
Tara Foods
01.2004 - 06.2020
Retail Sales Associate
Uniforms by Julie, Inc
01.2002 - 01.2005
Albany Technical College
from Accounting
Albany Technical College
from Business & Office Technology
Melissa TerrellQuality Lead / line operator/