Charlie Scalzo
San Diego,CA
Summary
Detail-oriented Bartender with nine years of service experience. Expert in service industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in cocktail and high volume bartending and committed to punctuality.
Overview
18
18
years of professional experience
Work History
General Manager
Belltown Pizza
Seattle, WA
01.2022 - 04.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Identified team weak points and implemented corrective actions to resolve concerns.
Bartender/Server
Barolo Ristorante
Seattle, WA
12.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Operations Manager
Menehue Inc.
Seattle, WA
11.2020 - 01.2022
- Increased profit margins across four locations through careful application of cost monitoring, and pricing strategy.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Prepared for and executed new menu implementations.
- Worked with group owner to establish, evaluate and revise company policies such as staffing strategies, service procedures, disciplinary actions and, time management.
Bartender
Rabbit Hole
Seattle, WA
03.2014 - 01.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a high level of customer service in a fast paced environment.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bartender
Lava Lounge
Seattle, WA
01.2014 - 01.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained six new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Consulted with managers to organize special events and promotions.
- Poured and prepared mixed drinks for over four hundred customers daily.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
High School Diploma -
Naselle Grays River Valley High School
Naselle, WA06.2010
Skills
- Hiring and Onboarding
- Administrative Management
- Sales Promotion
- Bar Operations and Logistics
- Supply and Inventory Maintenance
- Monitoring Alcohol Consumption
- Liquor, Beer and Wine Knowledge
- Handling Difficult Customers
- Guest Satisfaction
- High-Volume Environments
- Suggestive Selling
Timeline
General Manager
Belltown Pizza
01.2022 - 04.2022
Bartender/Server
Barolo Ristorante
12.2021 - 03.2022
Operations Manager
Menehue Inc.
11.2020 - 01.2022
Bartender
Rabbit Hole
03.2014 - 01.2022
Bartender
Lava Lounge
01.2014 - 01.2022
High School Diploma -
Naselle Grays River Valley High School
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