Khim Dara Ilagan
Kennesaw,GA
Summary
Hardworking, dedicated and passionate job seeker ready to help team achieve company goals with history of meeting company goals utilizing consistent and organized practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hiring Specialist
Unknown
Seattle, WA
09.2022 - Current
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with director and owner to ascertain hiring needs and subsequently provide candidate recommendations.
Administrative Manager
KLR Autos LLC
Marietta, GA
01.2019 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Directed training and retraining of employees to boost performance and enhance business results.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Business Development Manager
Extended Stay America
Sandy Springs, GA
10.2015 - 06.2017
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Negotiated, prepared and signed contracts with clients.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Prospected 40 new weekly leads using cold calling, site visits and customer referrals.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
Hotel General Manager
Extended Stay America
Atlanta, Georgia
06.2007 - 10.2015
- Streamlined KAI & DRIVE process, budgets, and procurement strategies, leading to 100% bottom-line improvement.
- Provided services efficiently and with high level of accuracy.
- Prepared monthly resort audits and assimilated to Director of Operations and District Manager for review.
- Oversaw day-to-day operations of 100-room hotel with staff of 15-20 employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Increased customer service ratings through personable service.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Front Office Administrator
Drivers Automotive, Inc
Marietta, GA
03.2006 - 06.2007
- Received and routed business correspondence to correct departments and staff members.
- Paid close attention to strict fixed budgets while ordering and distributing office supplies.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Researched accounts and contracts in support Manager, Technician, and customers emailed compiled information upon completion.
Education
High School Diploma -
Kennesaw Mountain High School
Kennesaw, GA05.2006
Esthetician - Esthetician
Atlanta Institute of Aesthetics
Sandy Springs, GA01.2024
No Degree - Business Administration And Management
Georgia Highlands
Cartersville, GASkills
- Facility Management
- Operational Efficiency
- Hiring Onboarding
- Training and Development
- Team Leadership
- Guest Relations
- Strategic Planning
- CRM Platforms
- Accounts Payable and Accounts Receivable
Accomplishments
- Trained more than 100 full time associates and flex-time associates.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Supervised team of 22 staff members.
- Trained over 15 hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
Affiliations
- International Association of Administrative Professionals
- American Society of Safety Professionals
Certification
- Certified Atlanta KAI training manager, Extended Stay America Hotels - Jan 2010-Oct 2015
- DRIVE Training - Mar 2010
- Top Company Signature Call, Extended Stay America Hotels - Dec 2008-2014
Languages
English
Native or Bilingual
Cambodian
Native or Bilingual
Timeline
Hiring Specialist
Unknown
09.2022 - Current
Administrative Manager
KLR Autos LLC
01.2019 - Current
Business Development Manager
Extended Stay America
10.2015 - 06.2017
Hotel General Manager
Extended Stay America
06.2007 - 10.2015
Front Office Administrator
Drivers Automotive, Inc
03.2006 - 06.2007
High School Diploma -
Kennesaw Mountain High School
Esthetician - Esthetician
Atlanta Institute of Aesthetics
No Degree - Business Administration And Management
Georgia Highlands