Sadiksha Subedi
Edina,MN
Summary
Results-driven leader with over five years of experience across diverse industries. Proven expertise in resolving complex challenges, enhancing customer satisfaction, and driving operational excellence. Dynamic Hiring Specialist skilled in talent acquisition, performance metrics analysis, and implementing data-driven recruitment strategies. Adept at boosting team performance through targeted training and fostering a culture of continuous improvement. Committed to maximizing team efficiency and achieving business objectives through strategic leadership and collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hiring Specialist
Kenlink Logistics Limited
01.2020 - Current
- Supported company growth by partnering with departmental managers to ascertain hiring needs.
- Performed comprehensive reference checks to ensure candidates aligned with company standards prior to extending offers.
- Collected and analyzed information to address trends of non-compliant behavior.
- Analyzed recruitment metrics to identify areas of improvement and implement data-driven solutions.
- Collaborated with the Operations Manager to implement new training strategies that enhanced team performance.
Customer Service Representative
DGS
03.2020 - 11.2022
- Initiated and managed boarding and deplaning processes to ensure efficient flight operations.
- Assisted passengers with check-in procedures, seat availability, and flight status inquiries.
- Delivered timely announcements and updates regarding departures and delays.
- Entrusted with the care and security of aircraft valued at $300,000, ensuring prevention of loss or damage.
- Maintained responsibility for the daily safety of over 50,000 passengers.
- Performed accurate data entry and documentation of flight reports.
Retail Operations Manager
Go! Calendars Games & Toys
10.2018 - 02.2020
- Coached team members on effective sales techniques and promoted cross-selling strategies to increase revenue.
- Recruited, hired, and trained high-performing staff by sharing best practices and proven sales methods.
- Engaged with customers to deliver exceptional service experiences and support revenue growth.
- Analyzed customer buying patterns, market trends, and competitor activity to consistently meet sales targets.
- Partnered with Merchandisers to optimize store layout based on top-selling products, seasonal trends, and customer demand, resulting in a 20% sales increase.
Education
Bachelor of Management - Travel And Tourism
Nepal Academy of Tourism And Hotel Management
Kathmandu, Nepal12-2014
Skills
- Talent Acquisition & Recruitment
- Sales Strategy & Execution
- Team Leadership & Training
- Performance Metrics & Analysis
- Customer Relationship Management
- Cross-functional Collaboration
- Market & Competitor Analysis
- Excellent Communication Skills
Certification
Certified Professional Coder (CPC) – Offered by the American Academy of Professional Coders (AAPC)
Timeline
Customer Service Representative
DGS
03.2020 - 11.2022
Hiring Specialist
Kenlink Logistics Limited
01.2020 - Current
Retail Operations Manager
Go! Calendars Games & Toys
10.2018 - 02.2020
Bachelor of Management - Travel And Tourism
Nepal Academy of Tourism And Hotel Management
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