Charlie Straight
Thorne Bay,AK
Summary
Honest, hard-working, detail-oriented, punctual individual looking to establish a career path. I have 10+ years experience working with the general public and have strong communication skills. Self-motivated and proficient with computers.
Energetic and optimistic with years of experience assisting peoples needs. Dependable, devoted and determined to gain more of a professional work experience and always willing to learn new things.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Paraprofessional Educator
Southeast Island School District
Thorne Bay, Alaska
03.2018 - 10.2021
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
- Provided students with personalized educational, behavioral and emotional support.
- Encouraged students to be understanding of and helpful to others.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Administered minor first aid to injured students and notified school nurse to render additional aid.
- Supervised students and maintained security throughout school buildings and on field trips.
- Promoted language development skills through reading and storytelling.
- Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
- Applied positive reinforcement for performance to redirect negative behaviors
- Planned and led activities to develop students' physical, emotional and social growth
- Applied positive reinforcement for performance to redirect negative behaviors.
- Planned and led activities to develop students' physical, emotional and social growth.
- Communicated effectively with educators from various grade levels.
- Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
Cook
Thorne Bay Cafe
Thorne Bay, Alaska
05.2018 - 10.2018
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Garnished and arranged dishes into creative presentations.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Waitress
Thorne Bay Cafe
Thorne Bay, Alaska
05.2012 - 02.2014
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Barista
The Port
Thorne Bay, Alaska
05.2012 - 02.2013
- Operated cash register, collected payments and provided accurate change.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Maintained highest standards of conduct and service to support company reputation.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Greeted guests with pleasant smile and superior customer service.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Resolved customer disputes with tact and professionalism.
- Protected store assets and facilities by complying with company policies and procedures.
- Received and accurately processed customer payments.
- Cleaned and sanitized work areas, utensils and equipment.
Sales Representative
Northern Sales Company Inc
Thorne Bay, Alaska
10.2005 - 02.2007
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Created and implemented store displays, promoting sales and growth.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Improved overall customer purchasing experiences to promote steady revenue.
- Monitored customer order process and addressed customer issues.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Cashier
Alaska and Proud
Juneau And Thorne Bay, Alaska
02.2004 - 04.2006
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new employees in cashiering procedures, offering assistance in resolving any issues.
- Learned roles of other departments to provide coverage and keep store operational.
- Properly verified customer identification for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Welcomed customers, offering assistance to help find necessary store items.
Food Service Worker
Southeast Island School District
Thorne Bay, Alaska
02.2015 - 03.2018
- Monitored inventory and promptly reported food items requiring reorder.
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Received food orders from individuals and explained offerings.
- Verified compliance with all sanitation and safety requirements.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Stored perishable food items in freezer or refrigerator to protect food from spoilage.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Upheld food safety standards at all times.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Cleaned utensils, dishes and glasses for customer use.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Maintained order and cleanliness of work areas to conform with health codes.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Distributed supplies, utensils and portable equipment.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Washed, peeled, cut and measured recipe ingredients.
Senior and Disability Services Support Specialist
Community Connections
Thorne Bay, Alaska
06.2019 - 08.2019
- Collaborated with team members to identify and accomplish agency objectives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted and supported individuals learning and social needs following a strict goal based criteria.
- Managed delivery of social services for an individual child in need of mental and social assistance.
Education
High School Diploma -
Thorne Bay School
Thorne Bay Alaska05.2005
Skills
- Progress reporting
- Group and individual instruction
- Teacher assistance
- Social integration
- IEP familiarity
- Technology-based strategies
- Classroom support
- Behavior modification
- Student learning support
- Individual instruction
- Educational support
- Table Bussing
- Food safety understanding
- Effective customer upselling
- Safe food handling
- Sales Techniques
- Dining customer service
- Check payment processing
- Dish preparation
- Product and service knowledge
- Strategy development
- Product merchandising
- Product merchandising and distribution
- Solid problem solver
- Cash register operation
- Calm under pressure
- Multitasking
- Active listener
- Cooperative team player
- Customer assistance
- Merchandise restocking
- Cash drawer balancing
- Payment processing
- Customer greeting
- Credit and cash transactions
Certification
- Praxis Certified Paraprofessional, Southeast Island School District -2018
Additional Information
Valid Alaska Drivers License
Timeline
Senior and Disability Services Support Specialist
Community Connections
06.2019 - 08.2019
Cook
Thorne Bay Cafe
05.2018 - 10.2018
Paraprofessional Educator
Southeast Island School District
03.2018 - 10.2021
Food Service Worker
Southeast Island School District
02.2015 - 03.2018
Waitress
Thorne Bay Cafe
05.2012 - 02.2014
Barista
The Port
05.2012 - 02.2013
Sales Representative
Northern Sales Company Inc
10.2005 - 02.2007
Cashier
Alaska and Proud
02.2004 - 04.2006
High School Diploma -
Thorne Bay School