Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlie Walters

Boardman

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing a connection with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Secruity Gaurd

First Coast Security Services
01.2025 - Current
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports of all security breaches and investigations.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Circulated among visitors, patrons, and employees to preserve order and protect property.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Bartender

Blue Duck Saloon
08.2024 - 12.2024
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Upheld strict regulations for safe alcohol service and food safety.

Sales Associate

Victoria Secret
09.2023 - 12.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Production Associate

Medline
07.2022 - 11.2022
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Resolved issues quickly to maintain productivity goals.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Inspected final products to assess compliance with quality standards and established tolerances.

Education

GED -

COIC
Stockton, CA
05-2019

Skills

  • Document preparation
  • Verbal and written communication
  • Reporting skills
  • First aid administration
  • Scheduling
  • ability to work in a fast paced environment with changing priorities
  • Order processing
  • Training development aptitude
  • Strong interpersonal skills
  • Stress tolerance

Timeline

Secruity Gaurd

First Coast Security Services
01.2025 - Current

Bartender

Blue Duck Saloon
08.2024 - 12.2024

Sales Associate

Victoria Secret
09.2023 - 12.2023

Production Associate

Medline
07.2022 - 11.2022

GED -

COIC

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