Summary
Overview
Work History
Education
Skills
Timeline
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Charlie Wilson Moses

Account Manager / Strategic Sales
Englewood,CO

Summary

Driving impactful growth through teamwork, trust, and technology in a rapidly developing business world. Adept and highly adaptive in collaborative, individual, and detail-oriented projects. Working with stakeholders, clients, and customers in a capacity suited to organizations and individuals alike. Developing and furthering innovative, successful, and sustainable projects is the priority. Facilitating and achieving measurable business outcomes through teamwork, communication, and unparalleled customer service is paramount.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Account Manager

ZoomInfo
03.2023 - Current
  • Maintaining high client retention rate by providing exceptional customer service, anticipating client needs, and collaborating with cross-functional internal teams.
  • Managing a diverse portfolio of 180+ accounts, successfully retaining at-risk accounts by creating action plans addressing unique pain points.
  • Conducting comprehensive account reviews to identify upsell and cross-sell opportunities for further growth while negotiating and securing long-term commitments.
  • Building trust and strong customer relationships as MPOC while identifying and capitalizing on opportunities for product adoption.

Executive Director of Business Development

KMBaron Consulting
10.2022 - 03.2023
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

Channel Partnerships / Strategic Sales / CSM

Fluid Truck
10.2019 - 08.2022
  • Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates, brokering and nurturing deals and relationships with over 50 individual investors.
  • Created customer support strategies to increase customer retention and satisfaction, and trained cross-functional teams on said strategies.
  • Facilitated lending partnerships with over 15 financial institutions for over $10 million in closed financing
  • Led projects for nationwide sales managers, analyzed data to identify opportunities for improvement

Client Relations Specialist

Nike
03.2016 - 04.2017
  • Communicated with customers to assess and address individual needs, providing timely and quality support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Sales Representative

3degrees
06.2015 - 02.2016
  • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Education

Bachelor of Arts - Latin American Studies, Political Science

University of Oregon
Eugene, OR
09.2010 - 06.2014

Skills

    Strategic Partnership

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Timeline

Account Manager

ZoomInfo
03.2023 - Current

Executive Director of Business Development

KMBaron Consulting
10.2022 - 03.2023

Channel Partnerships / Strategic Sales / CSM

Fluid Truck
10.2019 - 08.2022

Client Relations Specialist

Nike
03.2016 - 04.2017

Sales Representative

3degrees
06.2015 - 02.2016

Bachelor of Arts - Latin American Studies, Political Science

University of Oregon
09.2010 - 06.2014

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Charlie Wilson MosesAccount Manager / Strategic Sales